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4/21/16 Salesman did a demo with his Kirby Vac. on our (new couch & new bed) to show us dust etc.

and vac. the house. My Husband thought he would get me a new vac. I came home the next day and was laying on the couch that evening and FREAKED.

I had bed bugs on my new couch. The next morning my husband woke up to bites all over him. It is now 8/3/16 and we are still fighting these bed bugs and I have contacted the Attorney General of Texas, Aridan, Inc of Garland, TX. the owner of the store, Kirby Company, Better Business Bureau and no one will do anything to help.

Now my husband is getting sick from the chem.

we have used to try do get rid of these. What is next.

Reason of review: Brought us BED BUGS.

Preferred solution: Let the company propose a solution.

Kirby Cons: Destroyed property, Them bringing bed bugs into my home.

Location: Leonard, Texas

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Guest

I gave my name and phone number. I have never had bugs in my house.

We are still fighting them. Shame on you and your sales people. I would and will tell everyone never ever let this happen to you. If you know or question all of this then take the time to contact your sales rep I listed and find out what you need to know.

Again I say shame on you all. We are elder and do not need this.

Guest
reply icon Replying to comment of Guest-1196375

I believe you even if Kirby doesnโ€™t. What do they expect when a vacuum gets used on several different houses.

Awa Exe

Hello,

Since you posted as Anonymous, we are unable to properly respond to your post alleging that bed bugs were brought into your home during a demonstration and subsequent purchase of the Kirby system.

However, when a claim is presented to The Kirby Company (the "Company") it is fully investigated and in the case of bed bugs, extermination companies, generally chosen by the consumer, are contacted as part of the investigation and the consumer's comments and allegations, including a time frame are taken into consideration.

The Company relies on comments and, if done, on-site examination by an exterminator of the consumer's choice, to make a determination on the time-frame and also to provide proof that the sole reason for the infestation was due to the demonstration.

The Company remains available if you wish to discuss this further.

Guest
reply icon Replying to comment of Awa Exe

Your *** distributors use those vacuums in multiple home for demonstration. It is bound to happen. Take responsibility for your actions.

Guest
reply icon Replying to comment of Awa Exe

This isnโ€™t the only person who has complained about getting bed bugs from your used vacuums. Take responsibility for you *** dealers and pay what you need to.

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