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2.8

I had a guy come up around afternoon time . I told him I didn't hAve a lot of time he said oh it will be quick.

Well my husband was deployed and on Skype while the guy was here. He tried selling me the Kirby for $3000 so I said no I have a friend that go hers for 1300 so we got ours for $1200 or so.his boss came to my Josie about 2 hours later and was really rude and weird acting. The salesman then said he's prob mad because I sold it to you for less, he got all pushy and started to rush. Anyway he gave me his personal phone number and said ,if I had any problems I could call him anytime.

A few weeks later I wanted to use the shampooer but it was all nasty and dirty so I texted him and he said he will take care of it and get me a replacement. 2 weeks past and he hasn't contacted me , so I texted him again and said hey did u get. Replacement ,answer sorry I don't work for Kirby anymore. Wth.

Today a lady in fort campbell posted a video of a Kirby salesman coming up to her house and it was the same guy that sold me the Kirby and said he didn't work for them anymore.

Wth ??? I'm happy with my Kirby but not with the way they approach someone especially a mother with 2 kids and a deployed husband

Reason of review: Poor customer service.

Location: Clarksville, Tennessee

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Guest

I don't care how many guns a person has or how bad-@ss someone thinks they are, to let total strangers in your home is just crazy on so many levels. And don't say you knew they were salesmen, because there is a DOCUMENTED case (At least one) of a criminal pretending to be employed with Kirby, in order to get inside homes.

If you have small children in the home, that makes letting a stranger in just all the more ignorant. AND INSANE!

Guest

Hello,

This is The Kirby Company. We were disappointed after reading your comments.

Please contact our Consumer Relations Department if you would like to discuss in more detail. Representatives can be reached by calling 800-494-****, Monday through Friday 8:00 am- 5:00 pm, EST

Guest

Why would you let a total stranger into your home? It would be one thing if you had contacted Kirby and requested a demonstration, but based on what you wrote, you had not. A random stranger just showed up and you let them in your home.

Guest
reply icon Replying to comment of Guest-920926

I didn't just let a complete stranger in my house and that's what kirby salesman do they go from house to house . I know how to protect myself ..

Guest
reply icon Replying to comment of Guest-926727

Actually you did let a stranger in your house and you may not protect yourself and your children as well as you think you can.

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