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I have been trying to get in touch with a representative for the past two and a half months because you guys have been illegally taking money out of my account I did not authorize for you guys to be withdrawing money for the past year-and-a-half now and getting phone...
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TheKirbyCompany2015
TheKirbyCompany2015

We were disappointed to read your post regarding an independently owned and operated distributorship of Kirby products. It is important to note that while The Kirby Company is...

Anonymous
Anonymous

Either close the account or put a stop payment on Kirby. That's what I had to do.

1.0
#1062231
Reply to reviews
Today I was approached by a women named Eva. She explained that her boss just opened a new "cleaning service company" in the area and as part of getting the word out they were doing a free buffing of hard wood floors. I said if it was free sure why not. She took my...
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TheKirbyCompany2015
TheKirbyCompany2015

We were disheartened to read your post regarding these independent salespeople. Even though these independent salespeople are affiliated with independently owned and operated...

Anonymous
Anonymous

This is standard for Kirby dealerships. They have been telling that same lie about being a "new cleaning service/carpet cleaning business" since the early 1990's, that I am a...

#1060018
Reply to reviews
When the sales man was just about done we had already paid him in cash signed a contract and financed our kirby his boss walked in. He had me write a check instead and had the saleman give the cash back. I didn't think anything of it until i looked at the contract...
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TheKirbyCompany2015
TheKirbyCompany2015

Hello. We were very disheartened to read your post and would like to speak with you directly to discuss what took place. As a bit of background, The Kirby Company manufacture...

#1057733
Reply to reviews

Kirby Vacuum Cleaner Review

Kirby
#1037448
1.5
We paid a lot of money for this vacuum cleaner and I am extremely unhappy
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Positive Experience Review

Kirby
#664739
4.5
Great product and my salesman is great!!!!
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Carpet Cleaning Review

Kirby
#648935
this company I made an appointment for them to come out and do a free carpet cleaning once I told him that I was renting to own they refused to clean my carpet this is discrimination! I own my own cleaning business I was a potential customer smh
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Kirby Vacuum Review

Kirby
#648001
Selling Kirby vacuums. Lol what a laugh. I mean seriously say it slowly... Selling. Kirby. Vacuums. Hahaha what a joke.
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Don't trust these people, they all use the same tactics, they play on your emotions by getting you to feel bad for them, they intentionally make the demonstration as long as possible to wear you down and make you feel you wasted their time. They will blatantly lie...
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Anonymous
Anonymous

We were suppose to get our old Kirby cleaned up & back to us in a week, still waiting...

1.3
#1053875
Reply to reviews
Was lied to about the price. They Didn't ship free floor tools as promised. and my Vacuum broke down after 2 months. Company will not return my calls. I have written four e mails with no replies. I have called the distributor four times and he wont call me back. Kirby...
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TheKirbyCompany2015
TheKirbyCompany2015

Hello. We were disappointed to read your post. As a bit of background, The Kirby Company manufactures high-quality, home cleaning systems, which it markets exclusively to aut...

1.6
I didn't like
  • Service quality
  • Sales
#1041406
Reply to reviews
Kirby people came to the house unbidden one Saturday and did a Kirby Avalir demo. Impressive vacuum but the starting price of 3K was amazing. Salesperson got the price down to 1.8K but still way too much: It's a freaking VACUUM, people! Salesperson was fine. Courteous...
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TheKirbyCompany2015
TheKirbyCompany2015

Hello. We appreciate your kind words in recognition of the value of the Kirby Home Care System, and we are glad that you had a good experience with the independent salesperson...

3.3
#1023087
Reply to reviews
Horrible!!! Bad business and employee ethics all around. They actually give the product a bad name! Read the fine print before you start working there. They use you just to get a list of contacts & in-spite what ever they tell you do not look for a check unless you...
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Anonymous
Anonymous

These pathetic sales techniques have been used since the 80s, that I know of.

TheKirbyCompany2015
TheKirbyCompany2015

Hello. We were disheartened to read your post. It appears that you may have been affiliated with an authorized, independently owned and operated distributorship of Kirby produ...

#1022026
Reply to reviews
I bought a Kirby from a door to door salesman over 20 years ago. I'm very happy and still have my same Kirby.They maintenance it for free and we've only bought belts, bags and a cord, maybe a plastic fan thing. I have five kids and they were hard on it! They are just...
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TheKirbyCompany2015
TheKirbyCompany2015

Thank you for your positive post about your 20-year old Kirby vacuum! We appreciate your comments and your loyalty!

#1012635
Reply to reviews
on February the 9th 2017 my partner answered the door. I was asleep as I work at night and was awakened by laughter and the starting and stopping of a machine. when I opened the bedroom door there's this guy waving I said martin has dementia so he's not going to...
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Anonymous
JM

The same thing happened to us.

TheKirbyCompany2015
TheKirbyCompany2015

We were disheartened to read your message about individuals who may be affiliated with an independently owned and operated distributorship of Kirby products. While The Kirby C...

1.0
I didn't like
  • Lies and deception
  • No attempt at resolve
  • Sales practice
#1010246
Reply to reviews
I have owned a kerby for over ten years and always had someone come to my home to services it I was disgusted to find out today in order to have my hover serviced it has to be picked up by courier taken away and I have to do without for five days no replacement no one...
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TheKirbyCompany2015
TheKirbyCompany2015

Our UK Contact Center also handles matters in Southern Ireland.

TheKirbyCompany2015
TheKirbyCompany2015

Hello. We’re so sorry to hear about your frustrations. Would you please private message with us your telephone number and home address? We’d like to give you a call to gather...

1.0
I didn't like
  • No attempt at resolve
#1007847
Reply to reviews