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If you don't cancel your contract within 3 days you're stuck with it. No return policy! I purchased the Avalir unit on 8/5 and was ready to return it on 9/21. The unit is heavy, bulky, and hard to maneuver. Don't engage the gear drive if you are not wearing shoes! When...
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Anonymous
Anonymous

Yep, you have (3) days to return it and day 1 starts from the day you purchased it. For others reading this, it's not enough to just call and say I don't want it. You need t...

1.4
#1103978
Reply to reviews
I'm glad to see positive post instead of only criers. By reading one can definitely discifer what generation they are from. Me myself am not affiliated with a distributor no longer. However I experienced how hard work and detrrmination rewarded an individual. Kirby is...
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Anonymous
Anonymous

I can tell what generation you are from. You are from the generation that decided to quit school prematurely. Was 5th grade your senior year? Seriously, did you not proofre...

#1101192
Reply to reviews
Got roped in to the demo, and oh such a deal, but only if you act now and spend 5 times what a vacuum should cost. It's heavy, can't get under anything with it, cord is a PIA, no retractor on it, accessories are useless. A headlight on a vacuum, I never could grasp...
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TheKirbyCompany2015
TheKirbyCompany2015

We were disheartened to read your post.Even though The Kirby Company is not a party to the sales contracts between consumers like yourself and the independent distributorships...

Anonymous
Miley1984

We were disheartened to read your post. Even though The Kirby Company is not a party to the sales contracts between consumers like yourself and the independent distributorship...

#1093860
Reply to reviews

Kirby - Approximately 3 weeks ago they came in to do the sells pitch

Kirby
#1103969
They did the so called carpet cleaning. Carpet still looks the same, stains are still showing and now my carpet stinks. Trying now to contact them so that they can fix the problem or pay to have Stanley Steamer come in. Something has to be done. Cannot get rid of the smell unless windows and doors are open. Fine for summer and fall but not winter.
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Kirby - Hard selling and liars

Kirby
#1103440
1.0
Details
Had a call for a so say yearly service, agreed to let the agent into our home and he was trying to hard sell a service plan!
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website

Kirby Vacuum Cleaner Review

Kirby
#1037448
1.5
Details
We paid a lot of money for this vacuum cleaner and I am extremely unhappy
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website

Positive Experience Review

Kirby
#664739
4.5
Details
Great product and my salesman is great!!!!
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
The 1st person to enter my home stated they were a cleaning service. I told her I needed grout removed from my kitchen baseboards. I just had a new floor installed and the workers did a sloppy job. There was thick gray grout on my baseboards and on tile surface. She...
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Anonymous
Anonymous

You should have called 911 on the spot to get them out of your house.

TheKirbyCompany2015
TheKirbyCompany2015

TheKirbyCompany2015 1 day ago #1362154Hello We were disappointed to read your post.Even though The Kirby Company is not a party to the agreements between the salespeople or de...

1.6
Kirby, Vermont
I didn't like
  • High pressure sales
  • Lies and deception
  • Rudeness
#1088685
Reply to reviews
I worked for them for nearly a year. You will never do 60 demos in a month and they wont pay you even if you do. They tell you that its possible to earn big money but trust me you wont. Just before i left i was haulled into the managers office to be told i was a ***...
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TheKirbyCompany2015
TheKirbyCompany2015

Hello We were disappointed to read your post. Even though The Kirby Company is not a party to the agreements between the salespeople or dealers that were at your home and the ...

TheKirbyCompany2015
TheKirbyCompany2015

Hello. We were disheartened to read your post. It appears that you were affiliated with an authorized, independently owned and operated distributorship of Kirby products as an...

2.0
#1080848
Reply to reviews
I have been trying to get in touch with a representative for the past two and a half months because you guys have been illegally taking money out of my account I did not authorize for you guys to be withdrawing money for the past year-and-a-half now and getting phone...
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TheKirbyCompany2015
TheKirbyCompany2015

We were disappointed to read your post regarding an independently owned and operated distributorship of Kirby products. It is important to note that while The Kirby Company is...

Anonymous
Anonymous

Either close the account or put a stop payment on Kirby. That's what I had to do.

1.0
#1062231
Reply to reviews
Today I was approached by a women named Eva. She explained that her boss just opened a new "cleaning service company" in the area and as part of getting the word out they were doing a free buffing of hard wood floors. I said if it was free sure why not. She took my...
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TheKirbyCompany2015
TheKirbyCompany2015

We were disheartened to read your post regarding these independent salespeople. Even though these independent salespeople are affiliated with independently owned and operated...

Anonymous
Anonymous

This is standard for Kirby dealerships. They have been telling that same lie about being a "new cleaning service/carpet cleaning business" since the early 1990's, that I am a...

#1060018
Reply to reviews
When the sales man was just about done we had already paid him in cash signed a contract and financed our kirby his boss walked in. He had me write a check instead and had the saleman give the cash back. I didn't think anything of it until i looked at the contract...
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TheKirbyCompany2015
TheKirbyCompany2015

Hello. We were very disheartened to read your post and would like to speak with you directly to discuss what took place. As a bit of background, The Kirby Company manufacture...

#1057733
Reply to reviews
Don't trust these people, they all use the same tactics, they play on your emotions by getting you to feel bad for them, they intentionally make the demonstration as long as possible to wear you down and make you feel you wasted their time. They will blatantly lie...
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Anonymous
Anonymous

We were suppose to get our old Kirby cleaned up & back to us in a week, still waiting...

1.3
#1053875
Reply to reviews
Was lied to about the price. They Didn't ship free floor tools as promised. and my Vacuum broke down after 2 months. Company will not return my calls. I have written four e mails with no replies. I have called the distributor four times and he wont call me back. Kirby...
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TheKirbyCompany2015
TheKirbyCompany2015

Hello. We were disappointed to read your post. As a bit of background, The Kirby Company manufactures high-quality, home cleaning systems, which it markets exclusively to aut...

1.6
I didn't like
  • Sales
  • Service quality
#1041406
Reply to reviews