Kirby Reviews

Show reviews that mention
vacuum people sales door house money home carpet business job
Filter review
New Reviewer

Kirby has messed with my credit score

I tried to buy a Kirby back in October of 2018... When I wasn't approved I returned the vacuum the very next day. But somehow my account was never told to the credit company.. and it now shows up on my credit score.. as unpaid. When I never kept it. It didn't show up until April on my credit score. It has brought it down 10 points. I really hope this *** gets handled. Cuz at the Kirby store where applied for one. In my account it does say cancelled ...
View full review
ID
#1552552 Review #1552552 is a subjective opinion of poster.
Location
Norborne, West Virginia
New Reviewer

Need to sell

purchased Kirby Avalir2 system Oct. 2018.Not been able to use due to back issues.Kirby does not have buy-back policy. Contacted local Concord NC. distributor and was told Yes, he did have buy-back policy. Several attempts made, cannot get in contact with distributor. Only want to contact Concord NC distributor for any information regarding my options at this point.
View full review
ID
#1551964 Review #1551964 is a subjective opinion of poster.
Location
Township 1 Charlotte, North Carolina
Product
Kirby Avalir Vacuum Cleaner
Cons
  • Salesman demonstrations
Reason of review
Poor customer service
First they took 6 weeks to bring my deposit back, then they came at 10 pm at night after they had me sitting there all day to come!! Secondly, Alicia told me that I'm the reason why one of her reps didn't win the trip to Vegas because I cancelled. Fourthly, SHE DIDN'T...
View full review
View full review
3 comments
#1687099

The trip to Vegas story is a bunch of bull. There is no trip and even if it were, how and why is it your responsibility to ensure some random nobody goes.

Alicia was just pissed because when you returned the vacuum, she lost her commission from the sale.

See, when you buy an overpriced Kirby, several people make commissions from the sale. Take this company to small claims court and file with the BBB and the consumer protection division of the Attorney General's Office/

View more comments
ID
#1525513 Review #1525513 is a subjective opinion of poster.
Location
Northfield, Illinois
Service
Kirby Sales Representative
Reason of review
Poor customer service
New Reviewer

A complaint regarding one of your salesman that just left my house about 30 minutes ago

I live in Clovis California when your sales reps came by to see if I wanted to purchase a vacuum cleaner my son told him know I was not interested as he was walking away we were sitting in the garage and he rudely made the comment out loud will you probably could not afford one.
View full review
ID
#1523097 Review #1523097 is a subjective opinion of poster.
New Reviewer

Broken item

I was sold a dirty used kirby avalir2. I want to return and cancel contract.
View full review
1 comment
#1667376

They won't take it back if it's been over 3 days. If it hasn't, immediately send a cancellation via a trackable method such as fedex signature required or registered mail.

I'd also call the local office as well as the Corporate offices.

You are going to need PROOF you cancelled in time though. If you are 67 or older, and/or disabled, you have 9 months to cancel under the Golden Age/Disabled Kirby cancellation policy.

ID
#1503782 Review #1503782 is a subjective opinion of poster.
Location
Houston, Texas
Product
Kirby Avalir Vacuum Cleaner
Reason of review
Damaged or defective

Crooks

DC Distributors Inc are crooks. All I can say is ‘karma’. What goes around, comes around. Totally legally cancelled order and the credit company still took my money. So now my law suit goes from consumer to criminal. Thank you.
View full review
3 comments
#1665625

Hi there, please give us a call at 1-80*-***-**** so we can further assist you and gather more information on the situation you've encountered. Thank you!

#1664829

I notice that Kirby Corporate offices are no longer responding to complaints here. I guess they can't keep up with the sheer volume of complaints they must receive on a daily basis.

#1653141

There has been enough of this. I figure those folks at DC Distributors inc, can sleep fine at night knowing they rip people off on a daily basis.

But I’m sure it will come back to haunt them.

They don’t only hurt their own swindling business, these folks at DC, hurt the Kirby brand name. FKirby.com Leave a comment on your Kirby experience

View more comments (2)
ID
#1482893 Review #1482893 is a subjective opinion of poster.
I worked for what was then New world systems, about 14 years ago selling kirbys for soloman, who had an 86 grand DB7 at the time paid for with the money he scammed. Sold 20 machines in one month won a holiday to America. Only problem was i didnt get paid, they told me...
View full review
View full review
ID
#1472285 Review #1472285 is a subjective opinion of poster.
New Reviewer

Vacuum

i'll never buy one of these again. they're overpriced. cant get the vacuum to work right and I cant get it to transition from vacuum to carpet cleaner. I still owe on this thing and the company doesn't care. This vacuum is junk! It sits in my coset and I cannot use it. what a complete waste of money. I told them finance company to take it back because I cant use it. They don't care. They only care about their money. I think there should be a law for products this like this. Im done with it. Im trashing this stupid machine and buying a dyson.
View full review
ID
#1469415 Review #1469415 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$1600
Preferred solution
Price reduction
I was pushed twice on different days after I had told this company no they came back and wouldn’t take nonfor am answer again. I let them ok to see them clean my rug and then they tell me, oh, we’re not a cleaning company, we sell these Kirby vacuums. Right there I...
View full review
View full review
1 comment
#1948064

Unfortunately many places are open on MLK day. My work is one such place. If a business has their operating hours posted and it doesn’t include a specific holiday then it’s a business day.

ID
#1467925 Review #1467925 is a subjective opinion of poster.
Location
Salem, New Hampshire

Unbelievable

Hi Jon ...sending my regards after a long time Philippa X
View full review
ID
#1452476 Review #1452476 is a subjective opinion of poster.
Location
Churchtown, England
New Reviewer
Someone was suppose to have came and picked up this sweeper and we do not want it
View full review
View full review
1 comment
#1640205

They probably will deny all record of the conversation, if you did not send in a written cancellation via a trackable method. The last thing a Kirby sales person wants is to have to pick up a newly sold machine.

Everyone in the loops works on commission and they don't get a paycheck if you don't buy or you cancel.

You can try calling Kirby Corporate for assistance, as it seems they have completely stopped responding to complaints at this website. I guess the volume of complaints has just gotten out of control and they cannot keep up.

ID
#1446666 Review #1446666 is a subjective opinion of poster.
Location
Charleston, West Virginia
Product
Kirby Sweeper
Reason of review
Return, Exchange or Cancellation Policy
New Reviewer

Need to return to the and get refund

Associate told me they couldnt help me with lying salesman who lied on my application to finance company and to me.
View full review
ID
#1419690 Review #1419690 is a subjective opinion of poster.
Location
Milwaukee, Wisconsin
Pros
  • I like the kirby
Cons
  • Lies and deception
  • Richard bird
  • Customer service
New Reviewer
Update by user Jun 13, 2019

Update. After calling the company three times in the same week and being told that she could not bring it back I threatened to just bring the vacuum up.

And then I looked up online the owner and I looked up his phone number and I called him boy was he surprised LOL. I...

View full review
View full review
1 comment
#1607437

If she's 67 or older, she has 9 months to return it and/or if she has a disability. You are going to have to remain steadfast and let these people know you aren't going away, because they are hoping you don't know about Kirby's Golden Ager's return policy. Take them to small claims if necessary but make sure they take it back and refund your money.

ID
#1411119 Review #1411119 is a subjective opinion of poster.
Location
Muscatine, Iowa
Service
Kirby Customer Care
Reason of review
Poor customer service
New Reviewer

Scammed by an employee/ contractor of Kirby

A salesman of yours by the name of Joshua Bogdan hasn't refunded me my deposit after I cancelled the contract within 3 business days..he informed me as well the contract I signed that says my deposit will be returned within 10 days its been 4 weeks
View full review
ID
#1407940 Review #1407940 is a subjective opinion of poster.
Location
Flint, Michigan
Product
Kirby Avalir Vacuum Cleaner
New Reviewer

11 yrs, 3 kids, 10+ animals, still going STRONG

When we bought it, we knew we overpaid. ($1200) However, we had three teens, 6 cats & a dog & a new house with *** beige carpets. We figured the kids couldn’t break it and that if we had to move again ( active duty military) neither could the movers. We were correct. We have been through countless belts. Both in the regular head and in the carpet cleaner one. Probably thousands of bags— which have been harder to find and have gotten more expensive, of course. However— it is by far the BEST and most dependable vacuum we have ever had. We have had Dysons— they are never as powerful and they inevitably break somewhere— usually dealing with the canister— as my daughter bought me one thinking it might be ‘easier’ and lighter for me. Lighter— yes. As effective— no. Before it, we had Hoover & dirt devils— none lasted. This Kirby — for all it’s bulk— has been worth every penny of that $1200. We’ve replaced most of our carpet with hardwood now so it’s only used in the bedrooms. I don’t think we will ever need another. Thanks Kirby.
View full review
4 comments
#1948066

I’m embarrassed that people that serve our country bought that piece of junk.

#1810389

Liar liar!

#1660965

Exactly how much did Kirby pay you to lie? I had one and it was the biggest piece of junk.

I bought a dirt devil and it has been a very good vacuum. It picks up more dirt than the clunky Kirby.

#1603701

How much did they pay you? Lol

View more comments (3)
ID
#1402593 Review #1402593 is a subjective opinion of poster.
Location
Augusta, Georgia
Product
Kirby Vacuum Cleaner