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New Reviewer

No tech support

You *** suck. This va chum is a piece of *** The shampooer doesn’t work and you don’t have tech support 24:7
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ID
#1339205 Review #1339205 is a subjective opinion of poster.
Product
Kirby Vacuum Cleaner
New Reviewer

Irritation

When I attach my hose my Kirby has low suction I feel the suction with the belt and head on is low as well
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ID
#1337626 Review #1337626 is a subjective opinion of poster.
Product
Kirby Vacuum Cleaner
New Reviewer

Need to update credit card info

Yeah but I don't know if there taking my payments out
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ID
#1328406 Review #1328406 is a subjective opinion of poster.

Vacuum

Hi. My husband was able to put the vacuum into proper and was working now but the thing is he did for few hrs to figure it out. Even there was a video. It wasted so much time. The carpet shampoo was not even use. Coz of changing parts. So sad on it.
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ID
#1324373 Review #1324373 is a subjective opinion of poster.
New Reviewer

Threatened By Kirby Manager

December 21st I decided to get a Kirby. The Kirby they (salesman & manager) brought only had one bag, and one bottle of shampoo. The small handle to use for cleaning mattresses etc. was broke. I was told that they would bring the other parts the next day, and show me how to use the machine and accessories. I was told that I had three days to return the product. On the 23rd I tried to call and do that but every number I was given went to a full voicemail box, and I was unable to leave a message. During the week following Christmas the salesman showed up. He did not have any of the things, he just wanted to see how I liked my Kirby. I told him I had not recieved the parts. Could not use the Kirby and wanted my vacuum back. He said he would be back tomorrow with the parts show me how to use it and if i still wanted my vacuum back he would make it happen. He was a no show again. I put the Kirby un the closet and forgot about it. In April I got a bill from PCI. I did not recognize the name so I called them. They would not tell me what the bill was for. PCI showed on my credit report as an account in good standing paid on time from Dec -Jun. After a few calls from them I told them to stop calling me. I figured someone else bought something and was making payments on it but they had my info by mistake. I found out PCI was your company when the manager showed up two weeks ago. The manager with another man showed up. The manager was demanding the Kirby puffing out his chest yelling and threatening me. My child was scared and thought he was going to hit me. He told me he was making my payments and it was coming out of his pocket because I was not making them. $500 a month he was being charged. I told him bring me back my vacuum and I would trade him. He said he would bring it tomorrow. I laughed he already told me that twice. So I said tomorrow he could get the Kirby then. Again he started yelling. I went inside and him and the guy with him left. About a hour later they were back with some cheap vacuum they got at walmart. The one who said he was the manager and did the yelling stayed in the car. The other man told me the salesman I had in Dec was fired for making those promises to others and not following up. He listened as I told him about calling PCI. He said he did not blame me for not paying if they did not tell me what the bill was for. I gave him the Kirby but had to report the manager.
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1 comment
#1535283

Hello there, we are deeply concerned by your message. While The Kirby Company is not a party to the agreements between these salespeople and the independently owned and operated distributorships of Kirby products with which they affiliate, The Kirby Company still takes concerns, like yours, very seriously.

Please call us at 1-800-494-8586 for further assistance so we can investigate this matter. Thank you!

ID
#1316810 Review #1316810 is a subjective opinion of poster.
Location
Norman, Oklahoma
Service
Kirby Sales Representative
Pros
  • Excellent product - quality performance and build
  • Good product
Cons
  • Threatening words and behavior
  • Aggressive behavior
  • Rude behavior
New Reviewer
WARNING DO NOT PURCHASE! Less than one month old and I hate this vacuum. I kept telling the guy no, 3 hours later and dust all over my house I was duped, conned, deceived, and lied to about the ease/greatness of this POS. Don't fall for the predatory and pushy sales...
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1 comment
#1546034

We are in the same boat I regret my purchase every time I use this vacuum and wish I had my old vacuum back. I have owned my Kirby 6months.

ID
#1313110 Review #1313110 is a subjective opinion of poster.
Location
Cleveland, Ohio
Product
Kirby Avalir Vacuum Cleaner
Cons
  • Lies and deception
Reason of review
Bad quality
Loss
$700
Preferred solution
Let the company propose a solution
New Reviewer
My review is much different than the other folks on this thread. We purchased our Avalir as we needed a good, heavy duty vacuum cleaner to maintain our home. It gets used in the main areas often throughout the week, and the whole house [5600 sq.ft] on Friday or...
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4 comments
#1519208

What did you pay?

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ID
#1300357 Review #1300357 is a subjective opinion of poster.
Product
Kirby Avalir Vacuum Cleaner
Pros
  • Vacuum
  • I like the kirby
  • Excellent product - quality performance and build
Reason of review
Good quality
New Reviewer
A salesman comes to my door wanting to clean my carpet. He pretty much begged me saying people was being rude to him all day, feeling sorry I let him him. Worst mistake of my life! The salesperson only fid a demo and didnt even clean my carpet, when I kept telling him...
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ID
#1297468 Review #1297468 is a subjective opinion of poster.
Location
Conway, Arkansas
Product
Kirby Vacuum Cleaner
Reason of review
Return, Exchange or Cancellation Policy
New Reviewer

BIG POS

I bought a Kirby Sentria several years ago, on a bipolar impulse. My husband should have beat me!! This Kirby thing is one big, bulky, heavy, cumbersome POS. It doesn't vacuum as well as my Dyson did and it's 100 X harder to hook hoses etc. too for upholstery cleaning, hard wood cleaning and especially shampooing. The spray paint attachment worked great...for 15 minutes, until it burst apart and covered my husband in paint. I am in the process, right now, of trying to get rid of this hulking monster. We now have NO carpet in our house partly do to this hideous thing! I'm so glad I kept my hard flooring cleaner, mini carpet cleaner and other little gadgets this THING was supposed to replace. It is so much easier to grab one of those from the closet than fight with the attachments that supposedly to go on so easily, yeah, right! Do yourself a favor and research what will best fit your needs then buy a Dyson.
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ID
#1292601 Review #1292601 is a subjective opinion of poster.
Product
Kirby Sentria Vacuum Cleaner
Pros
  • Salesperson
Cons
  • Vacuum
Reason of review
Not as described/ advertised
Loss
$1200
Preferred solution
Kirby to buy it back
New Reviewer

NOT Good!!!! Dealer did not return my calls

THE Kirby I purchased fail. the bolt broke and I called the dealer for a replacement. Called several times on the second day that's when it broke! NO REPLY!!! Called back the next day still no reply. What's Up with that your company is MUD for not having better customer service and so are your dealers! I DON'T want a replacement I want out of this contract. No one should be treated like was with care like I'm not important the company seems to be all about sells and nothing else!!!!! I will not be one of your fans!!!!! after that the Kirby would not even vacuum the carpet I was shampooing the carpet when the bolt broke. I don't want to pay for that OVER PRICED vacuum that's not even working but I hope others won't have to go through what I did!!!! Shame on you for not caring about your customers more. I won't be singing your praises to anyone! I was a sell and nothing more the dollar rules forget good customers service I guess that's asking for far too much!!!! REGINA D. Springfield TN
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1 comment
#1507309

Hi there, We are concerned with your message. Please call us at 1-80*-***-**** so we can further investigate and assist you! Thank you!

ID
#1286466 Review #1286466 is a subjective opinion of poster.
Product
Kirby Vacuum Cleaner
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Let the company propose a solution

Excellent experience

Rep, helped me so quickly yoput belt on.
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ID
#1267123 Review #1267123 is a subjective opinion of poster.
Reason of review
Good customer service
New Reviewer
Update by user Jun 18, 2018

I also filed a complaint with " Consumer Affairs " who also deals with the Kirby Company. And in couple of days, Kirby Consumer Relations answered my review and left me their phone number.

I called them and talked to a person named Monica. I explained my situation and...

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ID
#1257595 Review #1257595 is a subjective opinion of poster.
Location
Honolulu, Hawaii
Product
Kirby Vacuum Cleaner
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund
New Reviewer
I hate this vacuum cleaner more than anything. The salesman would not leave my house and my baby was throwing up. He kept pressuring me my husband was gone out of town. I ended up buying a Kirby just to get these men out of my house. I wish there was a way to get my...
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1 comment
#1537572

You should have called a neighbor or better yet, the police. I don't understand why people let strangers in their home to begin with and then they turn around and commit to paying thousands for something they don't want and will put a financial burden on them and probably ruin their credit. You have be stronger than this.

ID
#1255667 Review #1255667 is a subjective opinion of poster.
Service
Kirby Sales Representative
Reason of review
Poor customer service

Ex emp

I'm an ex kirby salesman of fifteen plus years promoted to dist one time with two vacumns to make it work doubled my sales and everything went good for a couple months the factory that I worked for a guy in tn dangled the carrot for many years and never promoted me out factory I was the no one salesman and made him a quarter of a million dollars for a year on my sales alone long hours not spending time with wife and family and they used {{Redacted}} that I never did. A pyramid scam company don't work for j chosie
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1 comment
#1480245

I hope you at least made good money by basically selling your soul. I can't imagine working for Kirby for more than 15 minutes.

ID
#1254364 Review #1254364 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application
New Reviewer

My experience with Kirby is with the demonstrator. He was th

My problem is with the demonstrator of the product. He was very rude and unprofessional. The person who made the appointment mislead me. She said she was the one who would be doing the demonstration. She lied, and brought in this rude guy named mark. Id never buy from people that lie. Further more she would do anything to get our business including drinking beer with us and incinuating that she would *** with me. Really, do you have to stoop that low to sell vacuum cleaners.
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1 comment
#1480731

Hello, we are very concerned with your post involving independent distributors. While we here at The Kirby Company are not a party affiliated with the agreements of the distributors or distributorships, we do take situations like yours very serious.

Please call 1-800-494-8586 for further assistance. Thank you!

ID
#1252860 Review #1252860 is a subjective opinion of poster.
Service
Kirby Customer Care
Reason of review
Poor customer service