Kirby
Reviews and Complaints

Yeah but I don't know if there taking my payments out

Hi. My husband was able to put the vacuum into proper and was working now but the thing is he did for few hrs to figure it out. Even there was a video. It wasted so much time. The carpet shampoo was not even use. Coz of changing parts. So sad on it.

December 21st I decided to get a Kirby. The Kirby they (salesman & manager) brought only had one bag, and one bottle of shampoo. The small handle to use for cleaning mattresses etc. was broke. I was told that they would bring the other parts the next day, and show me how to use the machine and accessories. I was told that I had three days to return the product. On the 23rd I tried to call and do that but every number I was given went to a full voicemail box, and I was unable to leave a message. During the week following Christmas the salesman showed up. He did not have any of the things, he just wanted to see how I liked my Kirby. I told him I had not recieved the parts. Could not use the Kirby and wanted my vacuum back. He said he would be back tomorrow with the parts show me how to use it and if i still wanted my vacuum back he would make it happen. He was a no show again. I put the Kirby un the closet and forgot about it. In April I got a bill from PCI. I did not recognize the name so I called them. They would not tell me what the bill was for. PCI showed on my credit report as an account in good standing paid on time from Dec -Jun. After a few calls from them I told them to stop calling me. I figured someone else bought something and was making payments on it but they had my info by mistake. I found out PCI was your company when the manager showed up two weeks ago. The manager with another man showed up. The manager was demanding the Kirby puffing out his chest yelling and threatening me. My child was scared and thought he was going to hit me. He told me he was making my payments and it was coming out of his pocket because I was not making them. $500 a month he was being charged. I told him bring me back my vacuum and I would trade him. He said he would bring it tomorrow. I laughed he already told me that twice. So I said tomorrow he could get the Kirby then. Again he started yelling. I went inside and him and the guy with him left. About a hour later they were back with some cheap vacuum they got at walmart. The one who said he was the manager and did the yelling stayed in the car. The other man told me the salesman I had in Dec was fired for making those promises to others and not following up. He listened as I told him about calling PCI. He said he did not blame me for not paying if they did not tell me what the bill was for. I gave him the Kirby but had to report the manager.

I bought a Kirby Sentria several years ago, on a bipolar impulse. My husband should have beat me!! This Kirby thing is one big, bulky, heavy, cumbersome POS. It doesn't vacuum as well as my Dyson did and it's 100 X harder to hook hoses etc. too for upholstery cleaning, hard wood cleaning and especially shampooing. The spray paint attachment worked great...for 15 minutes, until it burst apart and covered my husband in paint. I am in the process, right now, of trying to get rid of this hulking monster. We now have NO carpet in our house partly do to this hideous thing! I'm so glad I kept my hard flooring cleaner, mini carpet cleaner and other little gadgets this THING was supposed to replace. It is so much easier to grab one of those from the closet than fight with the attachments that supposedly to go on so easily, yeah, right! Do yourself a favor and research what will best fit your needs then buy a Dyson.

THE Kirby I purchased fail. the bolt broke and I called the dealer for a replacement. Called several times on the second day that's when it broke! NO REPLY!!! Called back the next day still no reply. What's Up with that your company is MUD for not having better customer service and so are your dealers! I DON'T want a replacement I want out of this contract. No one should be treated like was with care like I'm not important the company seems to be all about sells and nothing else!!!!! I will not be one of your fans!!!!! after that the Kirby would not even vacuum the carpet I was shampooing the carpet when the bolt broke. I don't want to pay for that OVER PRICED vacuum that's not even working but I hope others won't have to go through what I did!!!! Shame on you for not caring about your customers more. I won't be singing your praises to anyone! I was a sell and nothing more the dollar rules forget good customers service I guess that's asking for far too much!!!! REGINA D. Springfield TN

Rep, helped me so quickly yoput belt on.

I'm an ex kirby salesman of fifteen plus years promoted to dist one time with two vacumns to make it work doubled my sales and everything went good for a couple months the factory that I worked for a guy in tn dangled the carrot for many years and never promoted me out factory I was the no one salesman and made him a quarter of a million dollars for a year on my sales alone long hours not spending time with wife and family and they used {{Redacted}} that I never did. A pyramid scam company don't work for j chosie

My problem is with the demonstrator of the product. He was very rude and unprofessional. The person who made the appointment mislead me. She said she was the one who would be doing the demonstration. She lied, and brought in this rude guy named mark. Id never buy from people that lie. Further more she would do anything to get our business including drinking beer with us and incinuating that she would *** with me. Really, do you have to stoop that low to sell vacuum cleaners.

Im very angry i sent out my letter to take back the kirby the day after i purchased it and it has been 3 weeks and no one is calling me back or picking up kirby