Kirby Reviews

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New Reviewer

Inappropriate behavior from sales rep.

I was not home at the time but the sales rep from Kirby by the name of Michael I don't know his last name, he did not leave a business card. But I know he is from Chicago Illinois, he was making sexual advances towards my wife and talking about very explicit and inappropriate behavior with my wife while my children were there and in front of my sister who is also a minor. This made all of them very uncomfortable and in fear for their safety, he was talking about swinging and asking if they knew anyone who does this and talking about other inappropriate behaviors and how to spot people who are swingers. He made several "dirty jokes" in front of my family.

User's recommendation: Don't care if they get more business.

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2 comments
#1966651

The police should have been called.

#1865609

Awful. Skip the apology and cut ties now.

Kirby generally works through local distributors and I don't think you want any more contact of any sort with this *** who likely lives nearby. There was no excuse for his behavior.

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ID
#1936654 Review #1936654 is a subjective opinion of poster.
Service
Kirby Customer Care
Preferred solution
Apology

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Verified Reviewer
New Reviewer

Damaged floor

Had 4 people came to my house, and two men left , they left a young boy and a woman. The woman doing my living room , I told her she was scaring my floor up and she said no I'm not , she keep on doing my floor and hard woods she messed my floor up. I think she got pissed off because I told her I didn't want to buy one.
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ID
#1903826 Review #1903826 is a subjective opinion of poster.
Loss
$1200
Preferred solution
Fix my floor
New Reviewer

Cancellation

Kirby - Cancellation
I was advised and agreed to a price to purchase a Kirby machine however I was charged a different amount. Only to find out later from my daughter that she was offer the same product for 50% less $900.00 . I wish to cancel this agreement.
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ID
#1815123 Review #1815123 is a subjective opinion of poster.
Location
Harrison, Ohio
Pros
  • Sounds like a good product
Preferred solution
Full refund
New Reviewer

15 min turned into 3 hrs call the police to remove them don't buy audio record and let them Know and agree to the recording

10-20-17 didn't know about this web page. Told by Josh (Her boss) who stopped by only need 15 min for Michaela to win a trip to Denver Colorado. Michaela came in. Told her we had to eat and leave in 3 hours with my kids just drove 13 hours to get them the day before. Don't worry I'll be gone before then. The price started at $2,298 Michaela even had the nerve to walk into our bedroom twice and wake my wife up that had a migraine to talk to her home from work because it was so bad ( I stepped outside to check on supper in the smoker). She still refused to leave said need to do more to qualify for my trip. Stupid me should have called the police they ruined our hole day mood of me and the kids. She had to keep going to qualify for the trip. Had to shampoo the couch, chair and then do the kids matrices. She told the couch would be dry we sat in the next day and our clothes got wet she soaked it so much. By the time it was over was ready to throw their stuff on the front yard then some guy came in and said don't tell anyone, but we could do $36 month and $986 on a repossessed told them to leave head pounding from the loud squealing noise from the belt slipping. When they left they tore the quote up and threw it on the floor and left their dirty sample filters all over. Told me to call the Des Moines office, we don't carry business cards. When I went outside, and they drove away they were packed in a 15 passenger van and would not even make eye contact and no license plate on the van. They were there so long we didn't get to enjoy supper because we had to leave because of our plans with the kids. I lost the day with my kids but smart enough not to buy something that drops $1,300 when a 20-year-old manager comes in listen to what they say. They sell refurbished at the Kirby stores!!! The kids picked their trash they tore u and threw on the floor because I refused to buy it.
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2 comments
#1841507

One good thing about this pandemic is not having to worry about door to door peddlers.

#1839741

Kirby has been using these same sales tactics since the 90s that I know of. Never believe anyone who has some story about why they need to enter your home.

You will always get a hard sale.

I would never ever let these people in my home. People who stupidly do need to figure out how to call 911 when they refuse to leave.

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ID
#1802276 Review #1802276 is a subjective opinion of poster.
Product
Kirby Vacuum Cleaner
New Reviewer

Dont buy

I ran my Kirby sweeper on carpet and then later scrubbed carpet and you wouldnt believe the dirt that was in scrubber, not to mention that the sweeper DID NOT pick up cat hair from carpet. I highly recommend this product.
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ID
#1795530 Review #1795530 is a subjective opinion of poster.
Product
Kirby Avalir Vacuum Cleaner
Pros
  • Sounds like a good product
Cons
  • Too expensive for the product that does not meet expectations
Loss
$1270
Preferred solution
Full refund
New Reviewer

Burning smell

Smells burning rubber when using
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1 comment
#1826748

Your belt is hung up. Remove and replace ; remember to move the belt out of the way with the switch when removing carpet head or connecting hand tools.

ID
#1792688 Review #1792688 is a subjective opinion of poster.
Location
Louisa, Virginia

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New Reviewer

Stay away

I own three Kirby vacuum cleaners. I have one for each level of my house because too heavy to carry up and down the stairs. I purchased 2 older model ones from the Goodwill for $7 a piece. They are amazing and I love them. I then sprung for a new one and spent close to $2000. It is a piece of garbage. Ive contacted the company a number of times and they told me I could pay $250 and have it rebuilt. No thank you.
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2 comments
#1826751

So what exactly is wrong with it ? Lots of squwaking and no facts.

#1839744
@PissedConsumer1826751

What is the one thing you expect a vacuum to do? If you said to actually vacuum, then ding ding ding you would be correct. Durr!

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ID
#1774207 Review #1774207 is a subjective opinion of poster.
Pros
  • Durable
Cons
  • No suction
Reason of review
Poor customer service
Preferred solution
I want my vacuum to work, fix it

Do not let these people into your house.

I was a kirby dealer. I lasted a whole month, so I've seen the full course of their business practice. They hire everyone who walks through their door, forty at a time, knowing damn well 99% are going to drop out in the first month. But a few of them are going to sell a few vacuums before they do, and that's how the company makes their money. However, more often than not the sales go to low income families who don't need them, can't afford them, and never use them. Kirby doesn't give a damn about their customers or employees, and the next week they hire forty more dealers and do it again. They are solid vacuum cleaners, but not worth the price tag.
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ID
#1766792 Review #1766792 is a subjective opinion of poster.
Location
North Hollywood, California

Cancellation

I don’t want i that’s what happened..... come get it !
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ID
#1755599 Review #1755599 is a subjective opinion of poster.
Location
Henderson, North Carolina
Product
Kirby Vacuum Cleaner
New Reviewer

May sure you get what is included

SadWhile working in the yard my husband was approached by a young man and young lady. I didn't want to purchase a vacuum but he wanted to be the man. I have very high ceilings and the lady salesperson stated I would get other attachments and additional bags. I have text messages confirming acknowledging that statement. Now she will not respond to my calls. the vacuum sells itself, why lie about anything
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1 comment
#1815135

And I see that Kirby Corporation has not bothered to respond to this customer. Nice going Kirby!

ID
#1747935 Review #1747935 is a subjective opinion of poster.
Location
Covington, Georgia
Product
Kirby Vacuum Cleaner
Reason of review
Order processing issue
Loss
$50
Preferred solution
Let the company propose a solution
New Reviewer

Return kirby

I no longer want my Kirby. I would like someone to come pick it up and bring my dyson back to me. If this can not happen then pick up the Kirby and give me the price of the dyson please and thank you
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1 comment
#1788858

You have 3 days to return the Kirby and the day on which you purchased it is counted as Day 1. The exception to this is if you are 65 and older or have a disability at any age, that prevents you from using the vacuum.

If that is the case, you have 9 months to return it.

No one that sold you that vacuum is going to see this or respond to you here. You are better off calling Kirby Corporate.

ID
#1729761 Review #1729761 is a subjective opinion of poster.
Location
Burns, Oregon
Reason of review
Want to return Kirby
Loss
$500
Preferred solution
500.00 to replace the dyson you took

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Verified Reviewer
New Reviewer

None!! Do not buy terrible product!!

I bought this Kirby Vacuum thinking it was a great machine, WRONG!! The salesman was a young kid who absolutely would not leave my home until I bought the damn thing. I ended up paying over $3000 dollars and later found out they sold the same vacuum to my neighbor for $800!!!!!!!!! The vacuum is too heavy and bulky and burns through belts like no tomorrow!! I hate this machine and feel that the company is a scam and the product is not worth a ***
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1 comment
#1774774

Why in the world would you drop $3k, just to get rid of a salesperson? Why didn't you call the police?

Actually, why did you even let them in to begin with? You way overpaid. If the 3 day return period has NOT ended, you need to cancel ASAP.

You need to send your cancellation notice in writing, via trackable method. Also, call the dealer and record yourself doing so.

ID
#1702116 Review #1702116 is a subjective opinion of poster.
Product
Kirby Vacuum Cleaner
Pros
  • Fraud
  • Almost indestructible giving very long term use
Cons
  • Service quality
  • Rudeness
  • Too many parts
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3000
Preferred solution
Full refund
New Reviewer

Smelling bags during operation and poor quality of shampooer

February 18 2018 my sister and I purchased an upright Kirby GA-1600****, and shampooer from Tobi,( I think he was from Jacksonville Fl as that is the closest city to us in Ga. or Brunswick Ga). When I use the Kirby vacuum I'm getting a smell that I can only explain as awful. I put a car air freshener in the outer permanent bag to mask the smell, but only masks the odor temporarily. I know it is not suppose be that way.. (I purchased my first Kirby in 1985 and used without any issues or smells until 2015) but this not my only complaint. We also purchased the shampooer and for whatever reason we have only used it once and I won't again. It was difficult to maneuver most importantly it didn't clean any of my carpet. This so frustrating because I know Kirbys are better than this.
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ID
#1701715 Review #1701715 is a subjective opinion of poster.
Location
Kingsland, Georgia
Product
Kirby Vacuum Cleaner
Reason of review
Bad quality
Loss
$800
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Over heating and the Sacramento office fails to help

Update by user Dec 16, 2019

Does anyone know the 800 telephone number for Kirby, or their email address? I am getting ready to toes that piece of crap in the garbage.

Original review posted by user Oct 31, 2019
I purchased top of the line Kirby with carpet cleaner. At first it broke the brush belts. I was told by the manager, that he would call the shop and the Kirby would pay for the belts, I drove the Modesto CA. the owner advised me that no one had called. I was required to pay for the belts out of my pocket. That was less the 18 months, Now when I use the vacuum, it give off a very strong odor. When I called the manager I was told by that person that Kirby did not do repair and that I best read my sales agree. I will never buy another Vacuum from Kirby and I will post this note on my web pager and over 2,000 followers
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ID
#1695952 Review #1695952 is a subjective opinion of poster.
Cons
  • It burns belts faster then you get them on
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3800
Preferred solution
Full refund

KIRBY JOBS SUCK

They are SCAM ARTIST WHO WILL FEED YOU DREAMS AND ARE BROKE *** SALESMAN PUSHING YOU TO SELL A HORRIBLE PRODUCT FURTHERMORE WHO HAS RUGS IN THIS DAY AND AGE BASICALLY KIRBY EAD!!!
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ID
#1683273 Review #1683273 is a subjective opinion of poster.
Location
Jackson Heights, New York
Service
Kirby Sales Representative
Reason of review
Poor customer service