New Reviewer

You do not want me to write a review at this moment. I will come back and give a good or bad review when somebody from Kirby contacts me so far no return calls

Because I need to get a hold of somebody, and the phone number I have to Cameron, isn't returning my calls
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1 comment
#2046442

This is a public, third policy website. ... not a good idea to post your phone number.

ID
#2701662 Review #2701662 is a subjective opinion of poster.
Location
Hemet, California
Preferred solution
A human being to return my phone call. 760-702-1564
New Reviewer

Calling for balance and amount on account.

I dont want to keep my vacuum. I am having issues with it. I want you guys to take it back. I havent made my first payment yet. I do not want it anymore. The one part I constantly fight with to put on has got me to my breaking point with it. I have made several attempts to call.
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2 comments
#2059574

They won't take it back if it's been longer than 3 days.

#2046441

They won't accept returns past 3 business days. The only reason they even offer a 3 business day return policy is because it is required by the Federal Govt.

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ID
#2625862 Review #2625862 is a subjective opinion of poster.
Location
Vernal, Utah
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Lack of service

The Kirby agent contacted us to have our Kirby Sentra serviced . We agreed and the Kirby was collected and returned a week later. Two weeks after it arrival the drive belt broke, so another drive belt was purchased. Upon examination the broken drive belt was badly worn.Cost was $10.00 for the drive belt. And that after a service. Was the light replaced , also a NO. Another fail! It was a rip off. In fact we spent a considerable sum of money for sweet *** all.

User's recommendation: Be very careful. would not recommend Kirby.

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ID
#2607487 Review #2607487 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Insatisfactoria

Mi aspiradora esta rebentando las bandas, lo maximo que me a durado una banda son 3 aspiradas y eso que no aspiro diario
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ID
#2559478 Review #2559478 is a subjective opinion of poster.
Pros
  • No muy bueno
Cons
  • Insatisfactoria
Preferred solution
Full refund

Door to door sales men

I had 2 guys come to my door saying they were with Kirby while home cleaning systems. Do you use door to door sales
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ID
#2431214 Review #2431214 is a subjective opinion of poster.
Location
Las Vegas, Nevada

Deceptive, manipulative, Inadequate practices

I had 2 men (I dare not use the term gentlemen) show up claiming to be Kirby Vacuum Representatives. We had set up an appointment earlier. I was very impressed with the vacuum and the price they were giving me-$826.00. I repeated the price to make sure I understood...
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ID
#2414331 Review #2414331 is a subjective opinion of poster.
Location
Tulsa, Oklahoma
New Reviewer

Need a part and some bags

Nothing happened just need supplies
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ID
#2190438 Review #2190438 is a subjective opinion of poster.

I need help with my Kirby

I am paying triple the cost for this vacuum, and I can't use it. The Kirby company is not reliable, and they are quick to send you to the credit report bureau. I have tried to reach out to several people in the company since I bought this machine and can't get any help. The rubber came loose and it never washed my rugs the way they said it would. This is a disgrace, and I feel robbed. They are taking their payment out of my account every month.
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ID
#2081123 Review #2081123 is a subjective opinion of poster.
Location
Brooklyn, New York

Very unhappy

About 2 years ago we had this guy very nice that was knocking in our door. He never said the price of what he was selling. He kept telling me and my husband about the glory of Kirby vacuum, so he said that this vacuum does everything even painting. We didn't realize...
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ID
#2051575 Review #2051575 is a subjective opinion of poster.
Location
Buford, Georgia

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Verified Reviewer
New Reviewer

Inappropriate sales practice

A salesperson went to my 75 year old mother's home and offered a demonstration during COVID. My mother has struggled with dementia, loneliness and allowed the lady in. The lady convinced my mother to but a $2461 system. No sales person should solicit door to door durning COVID and prey on the elderly. I have contacted Dazia Tucker and she offered no assistance. M A and Associates did not return my call. Of course, now that it has been explained to my mother she is embarrassed and does not want to persue this. I want policies in place that salespeople can not solicit door to door during pandemics.
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1 comment
#1966649

Because of your mother's age and mental state, she qualifies for a full refund for up to 9 months under the Golden Agers policy with Kirby. The local dealers will not advise of this because they don't want to have to take a Kirby back and refund monies and lose commissions, but you can go on Kirby's main website and read about it.

Get pushy, stick to your guns, start a paper trail and get your mother's money back. No one her age can handle such a heavy piece of machinery.

ID
#2045671 Review #2045671 is a subjective opinion of poster.
Product
Kirby Avalir Vacuum Cleaner
Pros
  • Salesperson
Cons
  • Door to door should not be allowed during pandemic
Preferred solution
new policy that prohibits door to door sales during a pandemic and refund for overpayment

False credit report

I was disturbed after house calls after hours on a Friday night. I returned the Kirby unused the following Wednesday. I even called and the Tucson office and reported that I was canceling and to please refund my $800.00. I was then referred to Mn to a male representative who stated that I was of the appropriate age for a return but mentioned no accommodation of return of my $800.00 Now preferred credit is saying the vacuum was reposted when I can prove otherwise. Change or delete the credit report or I will pursue legal action.

User's recommendation: Never buy one or let them in your house.

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ID
#2036502 Review #2036502 is a subjective opinion of poster.
Location
Mesa, Arizona

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Verified Reviewer
New Reviewer

Trying to return/Reporting Scam

I am disabled and was tricked into a purchase by this can artist named Ryan in Sacramento CA. His ''company'' is called Pristine Innovations Inc located at 8611 Folsom Blvd 95826. I was first lied to by his partner in crime ''Lorena'' to...
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8 comments
#2073435

So did you ever get your money back or was it ever resolved?

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ID
#1995843 Review #1995843 is a subjective opinion of poster.
Pros
  • Fraud
Cons
  • Rudeness
  • No suction
  • Scam
Loss
$600
Preferred solution
COMPENSATION! I want compensation for the 2 new vacuums they took PLUS for the emotional distress and ruining my credit score! I also want Brenda demoted for NOT doing her job. I have her emails saved. I want RYAN stripped of independent distributor lic

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Inappropriate behavior from sales rep.

I was not home at the time but the sales rep from Kirby by the name of Michael I don't know his last name, he did not leave a business card. But I know he is from Chicago Illinois, he was making sexual advances towards my wife and talking about very explicit and inappropriate behavior with my wife while my children were there and in front of my sister who is also a minor. This made all of them very uncomfortable and in fear for their safety, he was talking about swinging and asking if they knew anyone who does this and talking about other inappropriate behaviors and how to spot people who are swingers. He made several "dirty jokes" in front of my family.

User's recommendation: Don't care if they get more business.

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2 comments
#1966651

The police should have been called.

#1865609

Awful. Skip the apology and cut ties now.

Kirby generally works through local distributors and I don't think you want any more contact of any sort with this *** who likely lives nearby. There was no excuse for his behavior.

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ID
#1936654 Review #1936654 is a subjective opinion of poster.
Service
Kirby Customer Care
Preferred solution
Apology

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Verified Reviewer
New Reviewer

Damaged floor

Had 4 people came to my house, and two men left , they left a young boy and a woman. The woman doing my living room , I told her she was scaring my floor up and she said no I'm not , she keep on doing my floor and hard woods she messed my floor up. I think she got pissed off because I told her I didn't want to buy one.
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ID
#1903826 Review #1903826 is a subjective opinion of poster.
Loss
$1200
Preferred solution
Fix my floor
New Reviewer

Cancellation

Kirby - Cancellation
I was advised and agreed to a price to purchase a Kirby machine however I was charged a different amount. Only to find out later from my daughter that she was offer the same product for 50% less $900.00 . I wish to cancel this agreement.
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ID
#1815123 Review #1815123 is a subjective opinion of poster.
Location
Harrison, Ohio
Pros
  • Sounds like a good product
Preferred solution
Full refund