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Do not let these people into your house.

I was a kirby dealer. I lasted a whole month, so I've seen the full course of their business practice. They hire everyone who walks through their door, forty at a time, knowing damn well 99% are going to drop out in the first month. But a few of them are going to sell a few vacuums before they do, and that's how the company makes their money. However, more often than not the sales go to low income families who don't need them, can't afford them, and never use them. Kirby doesn't give a damn about their customers or employees, and the next week they hire forty more dealers and do it again. They are solid vacuum cleaners, but not worth the price tag.
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ID
#1766792 Review #1766792 is a subjective opinion of poster.
Location
North Hollywood, California

Cancellation

I don’t want i that’s what happened..... come get it !
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ID
#1755599 Review #1755599 is a subjective opinion of poster.
Location
Henderson, North Carolina
Product
Kirby Vacuum Cleaner

May sure you get what is included

SadWhile working in the yard my husband was approached by a young man and young lady. I didn't want to purchase a vacuum but he wanted to be the man. I have very high ceilings and the lady salesperson stated I would get other attachments and additional bags. I have text messages confirming acknowledging that statement. Now she will not respond to my calls. the vacuum sells itself, why lie about anything
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1 comment
#1815135

And I see that Kirby Corporation has not bothered to respond to this customer. Nice going Kirby!

ID
#1747935 Review #1747935 is a subjective opinion of poster.
Location
Covington, Georgia
Product
Kirby Vacuum Cleaner
Reason of review
Order processing issue
Loss
$50
Preferred solution
Let the company propose a solution

Return kirby

I no longer want my Kirby. I would like someone to come pick it up and bring my dyson back to me. If this can not happen then pick up the Kirby and give me the price of the dyson please and thank you
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1 comment
#1788858

You have 3 days to return the Kirby and the day on which you purchased it is counted as Day 1. The exception to this is if you are 65 and older or have a disability at any age, that prevents you from using the vacuum.

If that is the case, you have 9 months to return it.

No one that sold you that vacuum is going to see this or respond to you here. You are better off calling Kirby Corporate.

ID
#1729761 Review #1729761 is a subjective opinion of poster.
Location
Burns, Oregon
Reason of review
Want to return Kirby
Loss
$500
Preferred solution
500.00 to replace the dyson you took

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

None!! Do not buy terrible product!!

I bought this Kirby Vacuum thinking it was a great machine, WRONG!! The salesman was a young kid who absolutely would not leave my home until I bought the damn thing. I ended up paying over $3000 dollars and later found out they sold the same vacuum to my neighbor for $800!!!!!!!!! The vacuum is too heavy and bulky and burns through belts like no tomorrow!! I hate this machine and feel that the company is a scam and the product is not worth a ***
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1 comment
#1774774

Why in the world would you drop $3k, just to get rid of a salesperson? Why didn't you call the police?

Actually, why did you even let them in to begin with? You way overpaid. If the 3 day return period has NOT ended, you need to cancel ASAP.

You need to send your cancellation notice in writing, via trackable method. Also, call the dealer and record yourself doing so.

ID
#1702116 Review #1702116 is a subjective opinion of poster.
Product
Kirby Vacuum Cleaner
Pros
  • Almost indestructible giving very long term use
  • Fraud
Cons
  • Too many parts
  • Service quality
  • Rudeness
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3000
Preferred solution
Full refund

Smelling bags during operation and poor quality of shampooer

February 18 2018 my sister and I purchased an upright Kirby GA-1600****, and shampooer from Tobi,( I think he was from Jacksonville Fl as that is the closest city to us in Ga. or Brunswick Ga). When I use the Kirby vacuum I'm getting a smell that I can only explain as awful. I put a car air freshener in the outer permanent bag to mask the smell, but only masks the odor temporarily. I know it is not suppose be that way.. (I purchased my first Kirby in 1985 and used without any issues or smells until 2015) but this not my only complaint. We also purchased the shampooer and for whatever reason we have only used it once and I won't again. It was difficult to maneuver most importantly it didn't clean any of my carpet. This so frustrating because I know Kirbys are better than this.
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ID
#1701715 Review #1701715 is a subjective opinion of poster.
Location
Kingsland, Georgia
Product
Kirby Vacuum Cleaner
Reason of review
Bad quality
Loss
$800
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Over heating and the Sacramento office fails to help

Update by user Dec 16, 2019

Does anyone know the 800 telephone number for Kirby, or their email address? I am getting ready to toes that piece of crap in the garbage.

Original review posted by user Oct 31, 2019
I purchased top of the line Kirby with carpet cleaner. At first it broke the brush belts. I was told by the manager, that he would call the shop and the Kirby would pay for the belts, I drove the Modesto CA. the owner advised me that no one had called. I was required to pay for the belts out of my pocket. That was less the 18 months, Now when I use the vacuum, it give off a very strong odor. When I called the manager I was told by that person that Kirby did not do repair and that I best read my sales agree. I will never buy another Vacuum from Kirby and I will post this note on my web pager and over 2,000 followers
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ID
#1695952 Review #1695952 is a subjective opinion of poster.
Cons
  • It burns belts faster then you get them on
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3800
Preferred solution
Full refund

KIRBY JOBS SUCK

They are SCAM ARTIST WHO WILL FEED YOU DREAMS AND ARE BROKE *** SALESMAN PUSHING YOU TO SELL A HORRIBLE PRODUCT FURTHERMORE WHO HAS RUGS IN THIS DAY AND AGE BASICALLY KIRBY EAD!!!
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ID
#1683273 Review #1683273 is a subjective opinion of poster.
Location
Jackson Heights, New York
Service
Kirby Sales Representative
Reason of review
Poor customer service

Issue with receiving money

A representative of your company hired me to make his phone calls and now is refusing to pay me, even as he has signed a contract.
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2 comments
#1761546

HI there, we are disappointed to read about your experience. Could you please give us a call at 1-80*-***-**** so we can gather more information to further investigate and assist you?

We look forward to hearing from you! - The Kirby Company

#1810375
@PissedConsumer1761546

Your company is shady and your vacuum is crap.

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ID
#1677639 Review #1677639 is a subjective opinion of poster.
Location
Albuquerque, New Mexico
Service
Kirby Sales Representative

Ridiculous

How impressive, Kirby sales rep won't take no for an answer and would prefer to stand outside and smoke cigarettes. Trying to force a purchase in Anderson Indiana.
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ID
#1675152 Review #1675152 is a subjective opinion of poster.
Location
Wichita, Kansas
Service
Kirby Sales Representative
Reason of review
Poor customer service

Overpayment

Overcharged since 2014. Automated payments hit emty account multiply times which racks up return fees. I will be sending in original contract and consulting legal concerning attack on my account.
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1 comment
#1761568

HI there, we are disappointed to read about your experience. Could you please give us a call at 1-80*-***-**** so we can gather more information to further investigate and assist you?

We look forward to hearing from you! - The Kirby Company

ID
#1670576 Review #1670576 is a subjective opinion of poster.
Location
Southern Pines, North Carolina
Product
Kirby Vacuum Cleaner

I am not happy with the my Kirby purchase

The vacuum is not meeting my expectations. I would like for one of your independent distributors to come back to my house and show me why my vacuum is not picking up everything on my carpet when I vacuum, the hair gets all twisted around the brush. Sandra Martinez 805-815-****
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ID
#1668055 Review #1668055 is a subjective opinion of poster.
Location
Boise, Idaho
Product
Kirby Vacuum Cleaner
Reason of review
Not as described/ advertised
Loss
$2
Preferred solution
Let the company propose a solution

Pay stub

I need proof that I worked with company for my IRS background check
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1 comment
#1752972

Hello, could you please give us a call at 1-80*-***-**** so we can gather more information and further assist you? We look forward to hearing from you. -The Kirby Company

ID
#1656767 Review #1656767 is a subjective opinion of poster.
Service
Kirby Customer Care

Frustrating

kirby agent went to my house and insist to make demo and i told them i will not buy because i cannot afford it. at the end they didn't leave me until i sign a paper and asked for checks. after they left i felt like i had a nightmare and immediately called them to return the item they left but it's been 2 days they didnt return and told me that kirby has no return policy. how can they do this to me while im begging them i can not afford to pay since my salary is very low not even enough to pay my bills. im calling but no reply, distributor is in ajman UAE. and they did not even leave me any receipt or proof of purchase.
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2 comments
#1787977

They have a three day policy to return. Next time call the police to get them off your property.

They prey on you until you break down and give in. Kirby is a pack of dishonest cretins.

#1752971

Hello! We are disappointed to read about your recent experience with an independent distributor.

Could you please give us a call at 1-80*-***-**** so we can gather more information to further look into this and assist you?

We look forward to hearing from you! - The Kirby Company

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ID
#1654342 Review #1654342 is a subjective opinion of poster.
Product
Kirby Vacuum Cleaner
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3500
Preferred solution
return the item

Felt betraye

I felt completely betrayed...how could a Low life income girl like me end up purchasing a Vacuum that almost cost $3,000.00.. I know it was $1,200.00 .. it's da reason why I agreed to get it..now they will ruin my credit score..
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ID
#1649299 Review #1649299 is a subjective opinion of poster.
Location
Flushing, New York
Product
Kirby Vacuum Cleaner
Reason of review
Pricing issue