Kirby Phone Numbers and Emails

Toll-Free Number:

  • (800) 437-7170
    United States and Canada

Customer Service:

  • (800) 494-8586
    United States and Canada
  • +61 180 078 1556
  • +55 113 075 3026
  • +7 495 374 7282
  • +478 001 4747
  • +7 800 500 5146
  • +2 780 020 3222
    South Africa
  • +4 620 089 5477
  • +44 800 328 1247
    United Kingdom

General Info:

  • (216) 228-2400

Sales/ Reservations:

  • (800) 437-7170
    United States and Canada

Kirby Email:

General Info
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Kirby Contact Information

Kirby Website:

Kirby Online Chat:

Corporate Office Address:

The Kirby Company
1920 West 114th Street
Cleveland, Ohio 44102
United States

Other Info (opening hours):


Monday - Friday: 8:00 am - 6:00 pm EST

Additional Phone:

Europe: 00-800-5472-9272


+1 (216) 529-6146
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Kirby Rating Based on 143 Reviews

Rating details

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Diversity of Products or Services
Product or Service Quality
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of Kirby Customer Service Calls

03:24 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Kirby Customer Service?

Payments and Charges Question:

  • “Payment”
  • “Update payment”
  • “To make payment arrangements”

Product/ Service Question:

  • “Broke vacuum”
  • “Broken item”
  • “Broken kirby”

Request for Information Question:

  • “Find out my balance”
  • “Need to talk to customer care representative concerning by payment”
  • “How to connect carpet cleaner”

Return/ Replace Question:

  • “Need to return to the and get refund”
  • “Return kirby”
  • “Ordered replacement part received is not typical Kirby quality”

Activation/ Cancellation Question:

  • “First time opening up my vacuum it is filthy every one of the parts that I have in this box are guilty I'm disgust when I called the number it's canceled so I don't know what to do if someone can please give me a call back I would greatly appreciate”
  • “Cancellation”
  • “Cancel”

Employment Question:

  • “Pay off my kirby”
  • “Payoff”
  • “Pay stub ,”

Staff Question:

  • “Don’t want the Kirby anymoreHey Kirby employee came to my door to sell me a use Kirby vacuum cleaner only got a chance to use it twice since I had it but they charge me over $3000 for a used vacuum cleaner”
  • “Customer service”
  • “Report poor service agreement”

Shipping and Delivery Question:

  • “Never received shampoo kit”
  • “Referral Bonus Never Received and Company Will Not Return My Calls”
  • “Distrbutor has disappeared and I was not delivered all components”

Account Question:

  • “Account information”
  • “Why my balance is high”
  • “Getting a late fee want account closed”

Cards Question:

  • “Need to update credit card info”

Refund Question:

  • “Refund”
  • “A salesman of yours by the name of Joshua Bogdan hasn't refunded me my deposit after I cancelled the contract within 3 business days..he informed me as well the contract I signed that says my deposit will be returned within 10 days its been 4 weeks”

Website/ Application Question:

  • “Order site problem”

Other Question:

  • “Interested in product”
  • “I interested in wanting to sell my hundred year anniversary model Kirby vacuum model with the wood floor cleaner and carpet Shampooer & paint spray”
  • “Need more vacuum bags”


Kirby Warranty
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Kirby FAQ
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Top Kirby Services

Sales Representative, Customer Care

Top Kirby Products

Vacuum Cleaner, Avalir Vacuum Cleaner, Sentria 2 Vacuum Cleaner

Kirby Pros and Cons

Pros: Good product, Salesperson, I like the kirby, Fraud, Vacuum

Cons: Rudeness, Lack of respect, Sales practice, Lies and deception, Customer service


The Kirby Company is an American company. The company was founded in 1917. In 1920 the company became a direct selling organization. The founder of the company is a famous inventor Jim Kirby. The company specializes in developing, manufacturing and distributing of a home care system based on vacuum cleaner design. The very last model of it is called Sentria system. In addition, the company offers a wide range of related accessories. Kirby vacuum cleaner is the leader in the industry. Recently Tech Drive Variable Power Assist was added to the Kirby home care system.
With the help of The Kirby Company even has patented a special bag system.

Kirby reviews and complaints

Kirby is ranked 255 out of 1903 in Appliances and Electronics category

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