A Kirby rep came to my house yesterday. They called before, I forgot about it.
Then the Kirby office called and said, they will do 2 rooms because the rep didn't get 15 appts this week, so I said okay. Guy comes half an hour late, no problem. Stays 3.5 hours, makes me late getting kids' dinner. He does the whole thing, puts filters on the Kirby, lays them out on the rug to show how dirty my rug is after being vacuumed.
Then, takes all the samples, smushes them back into the carpet, then uses my old vacuum, says how bad it is, uses the Kirby then on to the hard sell. Next, he takes the vacuum immediately upstairs, asks which side of the bed my husband sleeps on, vacuums the bed fitted sheet, and says how we are sleeping on dust mites, dander, dried skin and dust mite ***. He kept saying *** to my husband, who looked as if he would hit the guy. Finally, we are back downstairs, he makes the fake call into the office to tell that I don't want to buy one that day, and starts asking me for a "reasonable" offer.
Seriously, their sell is such a hard sell, I told him within the first 5 minutes I wasn't buying one that day because I am cash only and I didn't have $2535 sitting in the bank unattended. Afterwards, when I just wanted him to leave, he just had to clean his equipment for another 40 minutes, to avoid "cross contamination" it was torture. I have worked sales jobs before, but this is time I wish I could get back. They train these people to create an urgency, take apart your vacuum and leave some parts off so it always looks "broken" during the sales call.
They tell you how they use patents from NASA and expect you to be impressed. They then, finally in the last 15 minutes of the hours they invade your home, finally clean the *** carpets which was the point of you letting them in. It is just as effective to get a can of carpet cleaner and do it yourself, seriously. My rep kept saying "dam it" under his breath, and wore me out making me agree with him, yes, I would like to not breath in bad dust in my home, and no, I would not want to buy back the dirt or my old vacuum from him if I bought a Kirby.
It is wearing the customer down at all costs that gets them to buy but think about this -that is some well planned sales presentation. They have all the answers.
Plesae people don't buy one, just say you are all cash all the time like I am. There really is no answer for this, it will stump the best of them and you will protect your bank account in the end.
Product or Service Mentioned: Kirby Vacuum Cleaner.
Location: Hudson, New Hampshire