Product: Kirby Customer Care Clear all filters (0 of 9 reviews match)
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My problem is with the demonstrator of the product. He was very rude and unprofessional. The person who made the appointment mislead me. She said she was the one who would be doing the demonstration. She lied, and brought in this rude guy named mark. Id never buy from...
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TheKirbyCompany2015
TheKirbyCompany2015

Hello, we are very concerned with your post involving independent distributors. While we here at The Kirby Company are not a party affiliated with the agreements of the distri...

1.0
Product
Kirby Customer Care
#1252860
Reply to reviews
Im very angry i sent out my letter to take back the kirby the day after i purchased it and it has been 3 weeks and no one is calling me back or picking up kirby.
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Anonymous
Anonymous

I feel you that what happen to me to!

TheKirbyCompany2015
TheKirbyCompany2015

Hi there, we are sorry to hear no one has connected with you yet. We here at The Kirby Company take situations like yours very seriously. Please call us at 1-800-494-8586 to s...

3.2
Product
Kirby Customer Care
#1244516
Reply to reviews
The manager resolved it, but all these distributors are sketchy, and if Kirby really cared they would put an end to it, they'll tell you it's not their fault and they sell to distributors, don't believe it, they set it up this way to sell an overpriced vacum while...
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Wolfyy7
Wolfyy7

Don't ever buy a Kirby vacuum from Kirby! Buy one on eBay for $100 - $300 bucks.SAVE YOUR HARD EARNED MONEY PEOPLE! DON'T GIVE AWAY THOUSANDS TO KIRBY! DON'T BE DECEIVED BY GR...

Anonymous
Anonymous

We were suppose to get our old Kirby cleaned up & back to us in a week, still waiting...

1.3
Product
Kirby Customer Care
#1053875
Reply to reviews
I have owned a kerby for over ten years and always had someone come to my home to services it I was disgusted to find out today in order to have my hover serviced it has to be picked up by courier taken away and I have to do without for five days no replacement no one...
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TheKirbyCompany2015
TheKirbyCompany2015

Our UK Contact Center also handles matters in Southern Ireland.

TheKirbyCompany2015
TheKirbyCompany2015

Hello. We’re so sorry to hear about your frustrations. Would you please private message with us your telephone number and home address? We’d like to give you a call to gather...

1.0
Product
Kirby Customer Care
I didn't like
  • No attempt at resolve
#1007847
Reply to reviews
I got the Kirby on 10-18-16. Call them 10-19-16 to return it and Andrew answered the phone became very rude to me. So, Shawn, one of the owners got on the phone. I told him that I was very happy with my sales team that night but I found the vac way cheaper online...
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Anonymous
Anonymous

The fact he tried to emotionally blackmail and guilt trip you into keeping the vacuum says a lot about his character.

Anonymous
Anonymous

We here at The Kirby Company were so sorry to hear of your experience with an independently owned and operated distributorship of Kirby products. Even though The Kirby Company...

1.4
Product
Kirby Customer Care
I didn't like
  • Staff
#983836
Reply to reviews
They never told us where they were based at and was in a rush to get the money. The person talking to us ask us very personal questions that were not related to the sales. When process of showing us how the vacuum worked was very messy ( Which also took a lot of time...
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TheKirbyCompany2015
TheKirbyCompany2015

We were disheartened to read your message about individuals who may be affiliated with an independently owned and operated distributorship of Kirby products. While The Kirby C...

2.3
Product
Kirby Customer Care
I liked
  • Good product
I didn't like
  • High pressure sales
#959265
Reply to reviews
One guy i was working with did 4 demos and sold one kirby his first week there and his check which i saw with my own eyes came to a AMAZING TOTAL OF $75 ...They fired me bc in their words "i ran off two potential kirby dealers" because i started questioning my check...
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TheKirbyCompany2015
TheKirbyCompany2015

Hello,We appreciate the opportunity to address your comments. Since you were an independent contractor ("dealer") for an independent distributorship, we request that you ple...

3.4
Product
Kirby Customer Care
#892503
Reply to reviews
Kirby salesmen in mass are HORRIBLE. The manGers only care about the sale not the customer if the product didnt speak for itself i would not have got it but I have choose since my carpet requires a strong duty vaccum
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Anonymous
Anonymous

If you were hellbent on having one, you should have gotten one off ebay. Much cheaper and you don't have to deal with low-class sales slobs.

TheKirbyCompany2015
TheKirbyCompany2015

Hello,We are sorry to hear you had a negative experience. If you would like to speak with a Consumer Relations Representative, please give us a call to discuss your concerns a...

1.8
Product
Kirby Customer Care
#800265
Reply to reviews
If you work or are thinking about working for Kirby I Beg you to take a moment of your time and read this!!! I had the worst employment experience of my life, and Ive had some HORRIBLE Jobs... The truth is, of course they have to keep and pay a few people, and I mean...
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Anonymous
Anonymous

I responded to a Craigslist ad, and I got a call from a Vietnamese guy. His interviewing method was so unimaginably rude. I'm myself Vietnamese, and he only hired me because...

Anonymous
Anonymous

Your are the biggest *** In the world. The reason why you are talking g *** about the company is because you didn't want to put in any work or work hard. It's people like you ...

Product
Kirby Customer Care
#261370
Reply to reviews