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Kirby had their high pressure call dept set up a "free cleaning" at my home dropping a close relative's name to get their foot in the door even though I advised I have no rugs to clean and only hardwood flooring. They assured me they could do hardwood floor cleaning and that their machine nor their cleaning products had ever caused damage to a hardwood floor.

Guess what, I ended up with this bizarre pattern of marks on the hardwood that at first looked like deposits however it became apparent there were scratches under each of the marks all over the main portion of my home whereever the path of their machine went. Not only were these scratches and marks left all over the floor but the area he covered with the machine looks like it has been stripped of all of it's shine as if something ate away or damaged the surface of the finish. Their "manager" came out not to attempt to resolve the matter or admit the machine caused damage but to bully me, shirking any responsiblity and telling me how bad my floors were anyway and that they didnt cause any damage even though his sales person admitted the marks there had not been there before he took the machine to the floor. He proceeded to tell me he wasnt responsible anyway as their young sales people are "independant" and not his employees, not his responsibility.

He claims Kirby carries no insurance because " they dont need to". This company makes me ill, I should have known when their rep bragged to me about selling an $1800 vacuum to a woman on SSDI with 11 foster children, this same boss having approved her to finance a machine. If anyone knows of any sites with documented claims against Kirby please please advise . I do not believe that there arent many others out there who suffered damage.

I note other reports where Kirby denied responsibility telling someone their floors "were old" . Yes gentlemen, some of us live in historic New England and many of our floors are "old" but are in perfectly acceptable condition and beautiful before you get your equipment and products on them. You take conditions as you find them, if you make them worse or damage them, you take responsibility for it like a reputable individual or company. We all have normal wear and tear on our floors but what your machine/product left was plain and simple "DAMAGE" that was not there before your demonstration.

The rep did not do a test spot on the floor which is the first instruction on their product bottle and admits his boss never instructed him to do that. Do Not let Kirby in to your home, you will regret it.

Reason of review: Property Damaged.

Preferred solution: Floors need to be refinished.

Kirby Cons: No attempt at resolve, No regard for the customer, High pressure sales, Complete denial of responsibility.

Location: Shelburne, Vermont

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Dailon Egh

Don't ever buy a Kirby vacuum from Kirby! Buy one on eBay for $100 - $300 bucks.

SAVE YOUR HARD EARNED MONEY PEOPLE! DON'T GIVE AWAY THOUSANDS TO KIRBY! DON'T BE DECEIVED BY GREEDY KIRBY!

The salesguy walked in my door joking about how they clean black people on their brochure.

WTF IS WRONG WITH YOU KIRBY! Racist bastards!

So disturbing. This company needs to go out of existence now.

They prey on kids that can't get good jobs and brainwash them and instead of paying them a fair hourly wage for busting their tails they pay them only commission and they get to go to Disney World once a year! Whippee! This company is pure EVIL! After Kirby vacuumed my bed the next day I woke up with bites all over my body and I discovered I now have bed bugs! The demo equipment they use is DISGUSTING AND INFECTED and they use the same equipment from house to house literally spreading parasites and bed bugs everywhere.DON'T LET THESE *** INTO YOUR HOUSE OR HOME!

Awa Exe

We were disheartened to read your message about individuals who may be affiliated with an independently owned and operated distributorship of Kirby products. While The Kirby Company is not a party to any agreements between salespersons and distributorships, The Kirby Company still takes matters involving these businesses seriously.

Please call us at 1-800-494-8586, M-F 8 am-5 pm (EST) as we would like to investigate your concerns further. We look forward to speaking with you.

Guest
reply icon Replying to comment of Awa Exe

So, the Kirby company says they aren't responsible and then your distributorship says he's not responsible. Conclusion: no one wants to take ownership, so why would anyone in their right mind even purchase this product?!

Awa Exe
reply icon Replying to comment of Guest-1249824

The Kirby Company would like to further investigate your claim. Please fill out the form on this link (http://www.kirby.com/consumer-relations/contact-us/) with your first and last name along with your telephone number. Your assistance is appreciated.

Guest

You need to take this distributor to small claims court. Don't just threaten it, DO IT!

Also, file complaints with the BBB and the Consumer Protection Division of your State's Attorney General's Office. You can call them toll-free at 800-649-****.

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