I hate hate hate kirby! They are worthless..
I bought the Sentria and have had nothing but problems since day 1. I have been trying to call the people whom sold me the vacuum for 1 year and can't get a responce. But, when they wanted to make the sale they sat at my home for 10 hours, and to top things off it was my son's 1st. bithday party, and they sat there during the whole thing which I thought was SO disrespectful.Anyways, I cannot use this vacuum in my home, everytime I turn on the vacuum and attempt to use it, it starts stinking really bad and within a few seconds of running it, my whole house smells for 2 days.
They have sent me replacement parts and videos and nothing is fixing the problem. I tried calling the "HEADQUARTERS" and they are like trying to talk to a 2 year old. They tell me that nothing can be done and I am to drive 3 hours to my nearest service center to get it fixed, but yet again, when they wanted to make the sale the drove there happy *** all the way here and took my money, and ALSO stole my brand new vacuum from target.. Which I must say was 100% better than this hunker!
I have tried calling and calling trying to get my old vacuum back or atleast give me another vacuum that they had stole from someone else.. I am absolutly irate! Don't buy a Kirby unless you intend on sinking an additional $200.00 into it on top of the sale price, also not have any customer service, and you still can't use it after all that.. Thanks kirby, thanks for taking advantage of myself and my family..
Thank you to whom is reading this, thank you for letting me vent on this horrible no good not caring company!
Location: Wilmington, Delaware