Most helpful review
New Reviewer

Resolved: Kirby Vacuum is a huge employment scam

I was living in Dallas, TX and working as a bartender, making roughly 300 bucks a week. I decided to move to East Texas to go to school in Tyler. I was in desperate need of a job and was browsing Craigslist one afternoon and I stumbled upon an ad saying "IMMEDIATE...
View full review
View full review
402 comments
#2033578

i'VE SPENT MORE TIME SCREWING WITH THIS "VACUUM" THAN VACUUMING. KIRBY MUST BE A FRONT FOR SOME NEFARIOUS ORGANIZATION; HOW ELSE CAH IT STAY IN BUSINESS.

View more comments
Resolved
ID
#197608 Review #197608 is a subjective opinion of poster.
Location
Oakland Gardens, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Return and cancel of Kirby Avalir 2 Vacuum Cleaner

Return and cancel of Kirby Avalir 2 Vacuum Cleaner
Hi, good evening. For some reason and financial incapacity we decided not to proceed and CANCEL on newly acquired Kirby Vacuum Cleaner contract worth 13k AED to the independent dealer who went to our home dtd 11th June 2022. But as per the dealers advised, they don't have Return Policy in the signed contract. I just want to know if our request could be lawfully possible? Thanks
View full review
2 comments
#2201187

Centurion Tower Block A Office 801 Deira, Dubai U.A.E 971 294 ****

#2201188
@PissedConsumer2201187

Sorry. I tried to give you the phone number but this site blocked it. Just google Kirby vacuums Arab emirates

View more comments (1)
ID
#3669049 Review #3669049 is a subjective opinion of poster.
Location
Sharjah City, Sharjah
Pros
  • Good product
  • Excellent product - quality performance and build
Cons
  • High price
Loss
$3702
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Still haven't seen my steam cleaner

I was sold a vacuum and was promised a steam cleaner. The salesmen is not answering my text and I still have not seen my product
View full review
1 comment
#2174812

You probably never will see it either. You were made false promises in order to get you to buy an overpriced vacuum cleaner.

ID
#3491323 Review #3491323 is a subjective opinion of poster.
Location
Englewood, Colorado
Preferred solution
Deliver product or service ordered

Saldo de cuenta

quiero saber la latatidad adecuada para proceder al saldo y la dirección postal para enviar el cheque.
View full review
ID
#3451781 Review #3451781 is a subjective opinion of poster.
Location
Orlando, Florida
New Reviewer

Unable to speak to a live customer service on the phone

Kirby - Unable to speak to a live customer service on the phone
I purchased the vac with all the appliances and I paid in cash$1860. Mr James Homwood told me that the warranty was covered for life. We moved to Florida and I want to know where we can get service or return the Vacuum with all the appliances. He told me that they will purchase the vacuum back????
View full review
2 comments
#2179397

There is no lifetime warranty and Kirby will NOT purchase the vacuum back. You have 3 days to return a Kirby.

#2148373

If you buy in cash, you can usually get them down to $800. There is no lifetime warranty, it's a limited 3 year warranty.

You can check the Kirby site on that. Those dolts work on 100% commission and will say anything to make a sale.

View more comments (1)
ID
#3388461 Review #3388461 is a subjective opinion of poster.
Location
Rehoboth Beach, Delaware
Pros
  • Helping the customers
Cons
  • Hard to use
  • Service quality
Loss
$1860
Preferred solution
Let the company propose a solution
New Reviewer

Factory rebuild

Update by user Mar 26, 2022

no contact at all... not resolved

Update by user Mar 14, 2022

So someone responded once. They Asked for my number.

But Did not call me nor respond to the emails. And the number they gave me to call was discanected

Original review posted by user Feb 21, 2022
So after 9 emails and 3 phone calls I still have had no response at all. Non existent customer service

User's recommendation: Steer clear.

View full review
1 comment
#2148374

Kirby does not care about their customers.

ID
#3356597 Review #3356597 is a subjective opinion of poster.
Product
Kirby Vacuum Cleaner
Pros
  • Very versatile tools allowing access to every part of a room
Cons
  • Rude and persistent sales people ignoring no soliciting sign
Preferred solution
Deliver product or service ordered

They actually are a fantastic company, it was my impatience for the review. If I had given them 24 hours they probably would have contacted me sooner but everything has been resolved.

It took them a couple of days to get a hold of me, which is no fault of theirs. With everything that has been going on due to covid I understand it took a few days. I guess I was just a bit impatient. Is Kirby was in the stand-up company they wouldn't have been around this long

User's recommendation: Excellent products.

View full review
2 comments
#2146182

THEY MIGHT HAVE BEEN ON DRUGS

#2120201

This review was obviously written by a Kirby employee and not an actual customer.

View more comments (1)
ID
#3276028 Review #3276028 is a subjective opinion of poster.
Location
Hemet, California

I was cheated by your company

When the salesman came into my house his price started off in the high 3000 Then when he slashed the prices almost in half but in order for me to get that price I had to give up my old Kirby and my Dyson vacuum he did not tell me I could have upgraded my old kirby and I found the same system on Amazon and when I contacted Amazon they informed me they do not sell knock offs So I fell I got cheated what do you think

User's recommendation: Don’t fall for the bull do your research check Amazon.

View full review
1 comment
#2120206

The best thing is to not deal with Kirby at all. There are multiple layers of commissions built into the price, thereby making the price grossly inflated.

The salespeople work on 100% commission and say virtually anything to make a sale. If you hold your ground and pay cash, you can get them down to $800.

ID
#3249136 Review #3249136 is a subjective opinion of poster.
Location
Antioch, California
Cons
  • Salesperson
Preferred solution
Let the company propose a solution

I was cheated by your company

I was told in order for me to get the best deal I had to give up my Dyson vacuum and my old Kirby after giving up my products I found out I could have saved 300.00 by buying the same system on Amazon so I may have gotten a great vacuum system but I think I was coned out of 2 vacuums I could have given to a family member I tried to rectify this by calling the vendor but I couldnt get in touch with anyone with the number I was given but thats ok I will be posting some warnings on the neighbors app so this wont happen again

User's recommendation: Do not let them come in and clean your rugs they aren’t looking out for you.

View full review
1 comment
#2120209

1. They will dodge your calls until the 3 day return period has passed 2. Even if you had gotten ahold of someone, they will claim they can't find your trade-ins.

ID
#3247935 Review #3247935 is a subjective opinion of poster.
Location
Walnut Creek, California
Cons
  • Salesman
  • High pressure sales
  • Unprofessionalism
Preferred solution
Let the company propose a solution
New Reviewer

Refund not issue almost pass 20 days returning vaccume

Not received refund and no answer from distributor about the refund..this is horrible customer service when no one spresentvto answer call
View full review
5 comments
#2120212

They will dodge you until the 3 day refund period has passed.

#2115157

Their 3 day refund policy is by virtue of FEDERAL LAW. Don't back down.

Sometimes Kirby Corp will revoke their crooked businesses. If someone doesn't back down.

#2104280

They don't care about the customer or quality service. I wouldn't let a Kirby rep even near my yard.

I would call 911 instantly.

I'd get the license plate of their nasty van and have them ticketed for not having a solicitor license! Run them outta town!

#2097393

3 days is their refund policy

#2150894
@PissedConsumer2097393

Yet they will think nothing of lying to a customer and saying it's 30 days.

View more comments (4)
ID
#3094077 Review #3094077 is a subjective opinion of poster.
Location
West Des Moines, Iowa
Cons
  • This is a scam
  • Sales practice
Preferred solution
Full refund

Double billing

I paid my bill early by more than 48 hours of $85. They still charged the auto-pay bill of $84.8 therefore resulting in auto billing and putting my bank account into the negative and would have caused an overdraft fee of $36. Nothing was done, so I went and revoked authorization via my bank to prevent said overdraft fee and fixed the problem myself.

User's recommendation: Dont waste your time trying to pay your bill ahead of time. Otherwise this will end up happening to you and you will get double charged.

View full review
ID
#3074464 Review #3074464 is a subjective opinion of poster.
Location
Matthews, North Carolina
Pros
  • Salesperson
  • I like the kirby
  • Durable
Cons
  • Poor billing situations
New Reviewer

Not satisfied with my purchase or the service received

This is a terrible machine and the customer service is pitiful. I have tried for almost 1 year, starting 1 week after the purchase in which I was pressured into. I was home alone, he pretty much pushed his way into the door. During his little show, I told him at least...
View full review
View full review
1 comment
#2089555

You are way past the 3 day refund period so you can forget that. Also, NEVER let strangers in your home and if they push their way in or refuse to leave, you start screaming and call 911.

ID
#3034098 Review #3034098 is a subjective opinion of poster.
Location
Fort Worth, Texas
Product
Kirby Avalir Vacuum Cleaner
Cons
  • Ugliness rudeness damaged floor being hollered at no resolve
  • Service quality
  • Insulting
Loss
$1
Preferred solution
Let the company propose a solution

Disappointment

My husband is disabled, right leg above knee amputation. In August 2021 some independent distributor came knocking on our door and sold us one of Kirby newest vacuum that just came out. I don't work, the only income we have is my husband's disability money. We told the...
View full review
View full review
1 comment
#2075320

Why did you let a stranger into your home? Why did you agree to watch the demonstration?

Why did you give this stranger your SSNs? Why did you both sign the contract, agreeing to finance something you repeatedly stated you could not afford? Kirby reps work for 100% commission and are DESPERATE to make sales, no matter what! You need to fight this and not back down.

File a complaint with the BBB and the consumer protection department of your state's Attorney General's office.

Bug the crap out of the local distributor's office, the finance company and Kirby home office. Call your local news station and ask they do a story on how you have been ripped off, as you did try to cancel within the 3 days and it sounds like the finance company did NOT send out the form.

ID
#2945620 Review #2945620 is a subjective opinion of poster.

Stolen money--not returning money when merchandise is returned

I purchased a Kirby vacuum from the Johnsons and was told I had 72 hours to change my mind. I did change my mind, Mrs Johnson picked up the vacuum and told me I would receive my refund in 7-10 days. I should have known she was scamming. She said she sent the check to the Kirby Co; she wrote my check to herself and cashed it at my bank. They will not return my calls/texts. her

User's recommendation: Beware of these people, they are scammers.

View full review
3 comments
#2089557

File police reports, contact BBB, your consumer protection division of your state's attorney general's office and your local troubleshooter if you have one.

#2073494

I agree with you! I couldn't contact the independent distributor and when I do she was really rude and her stories always keep changing.

#2073493

I agree with you! I couldn't contact the independent distributor and when I do she was really rude and her stories always keep changing.

View more comments (2)
ID
#2863635 Review #2863635 is a subjective opinion of poster.
Location
Dallas, Texas

Account information

No problems, I was just trying to see when paid off. Thank you for checking back with me. Kim Webber
View full review
ID
#2801657 Review #2801657 is a subjective opinion of poster.
Location
Marion, Iowa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Stolen

Kirby - Stolen
I bought a Kirby from one of your salesman in August 2018. His number is disconnected. His name is Dwayne Lowery. Serial number 418050****. Total is $1797. I was hurt in my home and was laid up for 4 months with a broken foot and ankle. While I was gone from my residence my house was broken into and everything I owned was stolen and destroyed. My Kirby was stolen. I still have 1 payment on it. I had only used it about 6 times. I just wanted to know if the Kirby was insured for replacement.
View full review
1 comment
#2075321

The only way the Kirby was insured is if you took out insurance.

ID
#2760679 Review #2760679 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article