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I was living in Dallas, TX and working as a bartender, making roughly 300 bucks a week. I decided to move to East Texas to go to school in Tyler. I was in desperate need of a job and was browsing Craigslist one afternoon and I stumbled upon an ad saying "IMMEDIATE...
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392 comments
#1951019

I invite everyone to do a google search on lawsuits against Kirby vacuum, especially you pro-Kirby people.

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Resolved
ID
#197608 Review #197608 is a subjective opinion of poster.
Location
Oakland Gardens, New York

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Verified Reviewer
New Reviewer

Lack of service

The Kirby agent contacted us to have our Kirby Sentra serviced . We agreed and the Kirby was collected and returned a week later. Two weeks after it arrival the drive belt broke, so another drive belt was purchased. Upon examination the broken drive belt was badly worn.Cost was $10.00 for the drive belt. And that after a service. Was the light replaced , also a NO. Another fail! It was a rip off. In fact we spent a considerable sum of money for sweet *** all.

User's recommendation: Be very careful. would not recommend Kirby.

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ID
#2607487 Review #2607487 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Insatisfactoria

Mi aspiradora esta rebentando las bandas, lo maximo que me a durado una banda son 3 aspiradas y eso que no aspiro diario
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ID
#2559478 Review #2559478 is a subjective opinion of poster.
Pros
  • No muy bueno
Cons
  • Insatisfactoria
Preferred solution
Full refund

Door to door sales men

I had 2 guys come to my door saying they were with Kirby while home cleaning systems. Do you use door to door sales
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ID
#2431214 Review #2431214 is a subjective opinion of poster.
Location
Las Vegas, Nevada
I had 2 men (I dare not use the term gentlemen) show up claiming to be Kirby Vacuum Representatives. We had set up an appointment earlier. I was very impressed with the vacuum and the price they were giving me-$826.00. I repeated the price to make sure I understood...
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ID
#2414331 Review #2414331 is a subjective opinion of poster.
Location
Tulsa, Oklahoma
New Reviewer

Need a part and some bags

Nothing happened just need supplies
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ID
#2190438 Review #2190438 is a subjective opinion of poster.

I need help with my Kirby

I am paying triple the cost for this vacuum, and I can't use it. The Kirby company is not reliable, and they are quick to send you to the credit report bureau. I have tried to reach out to several people in the company since I bought this machine and can't get any help. The rubber came loose and it never washed my rugs the way they said it would. This is a disgrace, and I feel robbed. They are taking their payment out of my account every month.
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ID
#2081123 Review #2081123 is a subjective opinion of poster.
Location
Brooklyn, New York
About 2 years ago we had this guy very nice that was knocking in our door. He never said the price of what he was selling. He kept telling me and my husband about the glory of Kirby vacuum, so he said that this vacuum does everything even painting. We didn't realize...
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ID
#2051575 Review #2051575 is a subjective opinion of poster.
Location
Buford, Georgia

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New Reviewer

Inappropriate sales practice

A salesperson went to my 75 year old mother's home and offered a demonstration during COVID. My mother has struggled with dementia, loneliness and allowed the lady in. The lady convinced my mother to but a $2461 system. No sales person should solicit door to door durning COVID and prey on the elderly. I have contacted Dazia Tucker and she offered no assistance. M A and Associates did not return my call. Of course, now that it has been explained to my mother she is embarrassed and does not want to persue this. I want policies in place that salespeople can not solicit door to door during pandemics.
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1 comment
#1966649

Because of your mother's age and mental state, she qualifies for a full refund for up to 9 months under the Golden Agers policy with Kirby. The local dealers will not advise of this because they don't want to have to take a Kirby back and refund monies and lose commissions, but you can go on Kirby's main website and read about it.

Get pushy, stick to your guns, start a paper trail and get your mother's money back. No one her age can handle such a heavy piece of machinery.

ID
#2045671 Review #2045671 is a subjective opinion of poster.
Product
Kirby Avalir Vacuum Cleaner
Pros
  • Salesperson
Cons
  • Door to door should not be allowed during pandemic
Preferred solution
new policy that prohibits door to door sales during a pandemic and refund for overpayment

False credit report

I was disturbed after house calls after hours on a Friday night. I returned the Kirby unused the following Wednesday. I even called and the Tucson office and reported that I was canceling and to please refund my $800.00. I was then referred to Mn to a male representative who stated that I was of the appropriate age for a return but mentioned no accommodation of return of my $800.00 Now preferred credit is saying the vacuum was reposted when I can prove otherwise. Change or delete the credit report or I will pursue legal action.

User's recommendation: Never buy one or let them in your house.

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ID
#2036502 Review #2036502 is a subjective opinion of poster.
Location
Mesa, Arizona

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New Reviewer
I am disabled and was tricked into a purchase by this can artist named Ryan in Sacramento CA. His ''company'' is called Pristine Innovations Inc located at 8611 Folsom Blvd 95826. I was first lied to by his partner in crime ''Lorena'' to...
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6 comments
#1985863

No one false died nothing, you said you had a side job, we came back 4 5 6 7 8 days day after day after sale to make sure you have zero trouble using product. You texted me to stop harassing you.

I clearest stated we were just trying to finish what was promised to come back make sure your confortable and blew us off. Then months later you had to move I assisted you in finding a place or what you needed help with being a good person. You just twist everything and want to call me psycho. That’s not right.

You asked us at time of sale for a better deal so you can afford and we asked what you could afford dropped price and payment to fit in budget. Said you had secondary income of side business that we asked you what monthly income was to add as additional income, if your trying to avoid IRS I told you don’t worry finance company don’t report that stuff. Then out of no where like 7-8 months after all this you started making calls to everyone losing your mind on them making everyone uncomfortable. If you going to post something please state all facts not play victim, you were returned machines and everything was settled because we don’t know how to deal with this behavior.

We attempted many times to come by because you avoided us on phone and we know if someone don’t know how to use our product properly they have problems and you wouldn’t even allow that told us to buzz off. As we drove 20 min away to knock on door 2nd and 3rd week after you purchasing it to make sure you were comfortable with equiptment, going out of our way to help, be good, do right thing spending own money over and over to be treated and came at way you did.

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ID
#1995843 Review #1995843 is a subjective opinion of poster.
Pros
  • Fraud
Cons
  • No suction
  • Rudeness
  • Scam
Loss
$600
Preferred solution
COMPENSATION! I want compensation for the 2 new vacuums they took PLUS for the emotional distress and ruining my credit score! I also want Brenda demoted for NOT doing her job. I have her emails saved. I want RYAN stripped of independent distributor lic

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Verified Reviewer
New Reviewer

Inappropriate behavior from sales rep.

I was not home at the time but the sales rep from Kirby by the name of Michael I don't know his last name, he did not leave a business card. But I know he is from Chicago Illinois, he was making sexual advances towards my wife and talking about very explicit and inappropriate behavior with my wife while my children were there and in front of my sister who is also a minor. This made all of them very uncomfortable and in fear for their safety, he was talking about swinging and asking if they knew anyone who does this and talking about other inappropriate behaviors and how to spot people who are swingers. He made several "dirty jokes" in front of my family.

User's recommendation: Don't care if they get more business.

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2 comments
#1966651

The police should have been called.

#1865609

Awful. Skip the apology and cut ties now.

Kirby generally works through local distributors and I don't think you want any more contact of any sort with this *** who likely lives nearby. There was no excuse for his behavior.

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ID
#1936654 Review #1936654 is a subjective opinion of poster.
Service
Kirby Customer Care
Preferred solution
Apology

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Verified Reviewer
New Reviewer

Damaged floor

Had 4 people came to my house, and two men left , they left a young boy and a woman. The woman doing my living room , I told her she was scaring my floor up and she said no I'm not , she keep on doing my floor and hard woods she messed my floor up. I think she got pissed off because I told her I didn't want to buy one.
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ID
#1903826 Review #1903826 is a subjective opinion of poster.
Loss
$1200
Preferred solution
Fix my floor
New Reviewer

Cancellation

Kirby - Cancellation
I was advised and agreed to a price to purchase a Kirby machine however I was charged a different amount. Only to find out later from my daughter that she was offer the same product for 50% less $900.00 . I wish to cancel this agreement.
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ID
#1815123 Review #1815123 is a subjective opinion of poster.
Location
Harrison, Ohio
Pros
  • Sounds like a good product
Preferred solution
Full refund
New Reviewer

15 min turned into 3 hrs call the police to remove them don't buy audio record and let them Know and agree to the recording

10-20-17 didn't know about this web page. Told by Josh (Her boss) who stopped by only need 15 min for Michaela to win a trip to Denver Colorado. Michaela came in. Told her we had to eat and leave in 3 hours with my kids just drove 13 hours to get them the day before. Don't worry I'll be gone before then. The price started at $2,298 Michaela even had the nerve to walk into our bedroom twice and wake my wife up that had a migraine to talk to her home from work because it was so bad ( I stepped outside to check on supper in the smoker). She still refused to leave said need to do more to qualify for my trip. Stupid me should have called the police they ruined our hole day mood of me and the kids. She had to keep going to qualify for the trip. Had to shampoo the couch, chair and then do the kids matrices. She told the couch would be dry we sat in the next day and our clothes got wet she soaked it so much. By the time it was over was ready to throw their stuff on the front yard then some guy came in and said don't tell anyone, but we could do $36 month and $986 on a repossessed told them to leave head pounding from the loud squealing noise from the belt slipping. When they left they tore the quote up and threw it on the floor and left their dirty sample filters all over. Told me to call the Des Moines office, we don't carry business cards. When I went outside, and they drove away they were packed in a 15 passenger van and would not even make eye contact and no license plate on the van. They were there so long we didn't get to enjoy supper because we had to leave because of our plans with the kids. I lost the day with my kids but smart enough not to buy something that drops $1,300 when a 20-year-old manager comes in listen to what they say. They sell refurbished at the Kirby stores!!! The kids picked their trash they tore u and threw on the floor because I refused to buy it.
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2 comments
#1841507

One good thing about this pandemic is not having to worry about door to door peddlers.

#1839741

Kirby has been using these same sales tactics since the 90s that I know of. Never believe anyone who has some story about why they need to enter your home.

You will always get a hard sale.

I would never ever let these people in my home. People who stupidly do need to figure out how to call 911 when they refuse to leave.

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ID
#1802276 Review #1802276 is a subjective opinion of poster.
Product
Kirby Vacuum Cleaner
New Reviewer

Dont buy

I ran my Kirby sweeper on carpet and then later scrubbed carpet and you wouldnt believe the dirt that was in scrubber, not to mention that the sweeper DID NOT pick up cat hair from carpet. I highly recommend this product.
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ID
#1795530 Review #1795530 is a subjective opinion of poster.
Product
Kirby Avalir Vacuum Cleaner
Pros
  • Sounds like a good product
Cons
  • Too expensive for the product that does not meet expectations
Loss
$1270
Preferred solution
Full refund

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