Kirby Reviews

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I was living in Dallas, TX and working as a bartender, making roughly 300 bucks a week. I decided to move to East Texas to go to school in Tyler. I was in desperate need of a job and was browsing Craigslist one afternoon and I stumbled upon an ad saying "IMMEDIATE...
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399 comments
#2033578

i'VE SPENT MORE TIME SCREWING WITH THIS "VACUUM" THAN VACUUMING. KIRBY MUST BE A FRONT FOR SOME NEFARIOUS ORGANIZATION; HOW ELSE CAH IT STAY IN BUSINESS.

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ID
#197608 Review #197608 is a subjective opinion of poster.
Location
Oakland Gardens, New York

Stolen money--not returning money when merchandise is returned

I purchased a Kirby vacuum from the Johnsons and was told I had 72 hours to change my mind. I did change my mind, Mrs Johnson picked up the vacuum and told me I would receive my refund in 7-10 days. I should have known she was scamming. She said she sent the check to the Kirby Co; she wrote my check to herself and cashed it at my bank. They will not return my calls/texts. her

User's recommendation: Beware of these people, they are scammers.

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ID
#2863635 Review #2863635 is a subjective opinion of poster.
Location
Dallas, Texas

Account information

No problems, I was just trying to see when paid off. Thank you for checking back with me. Kim Webber
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ID
#2801657 Review #2801657 is a subjective opinion of poster.
Location
Marion, Iowa

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Verified Reviewer
New Reviewer

Stolen

Kirby - Stolen
I bought a Kirby from one of your salesman in August 2018. His number is disconnected. His name is Dwayne Lowery. Serial number 418050****. Total is $1797. I was hurt in my home and was laid up for 4 months with a broken foot and ankle. While I was gone from my residence my house was broken into and everything I owned was stolen and destroyed. My Kirby was stolen. I still have 1 payment on it. I had only used it about 6 times. I just wanted to know if the Kirby was insured for replacement.
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ID
#2760679 Review #2760679 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

You do not want me to write a review at this moment. I will come back and give a good or bad review when somebody from Kirby contacts me so far no return calls

Because I need to get a hold of somebody, and the phone number I have to Cameron, isn't returning my calls
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1 comment
#2046442

This is a public, third policy website. ... not a good idea to post your phone number.

ID
#2701662 Review #2701662 is a subjective opinion of poster.
Location
Hemet, California
Preferred solution
A human being to return my phone call. 760-702-1564
New Reviewer

Calling for balance and amount on account.

I dont want to keep my vacuum. I am having issues with it. I want you guys to take it back. I havent made my first payment yet. I do not want it anymore. The one part I constantly fight with to put on has got me to my breaking point with it. I have made several attempts to call.
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2 comments
#2059574

They won't take it back if it's been longer than 3 days.

#2046441

They won't accept returns past 3 business days. The only reason they even offer a 3 business day return policy is because it is required by the Federal Govt.

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ID
#2625862 Review #2625862 is a subjective opinion of poster.
Location
Vernal, Utah
Preferred solution
Full refund

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New Reviewer

Lack of service

The Kirby agent contacted us to have our Kirby Sentra serviced . We agreed and the Kirby was collected and returned a week later. Two weeks after it arrival the drive belt broke, so another drive belt was purchased. Upon examination the broken drive belt was badly worn.Cost was $10.00 for the drive belt. And that after a service. Was the light replaced , also a NO. Another fail! It was a rip off. In fact we spent a considerable sum of money for sweet *** all.

User's recommendation: Be very careful. would not recommend Kirby.

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ID
#2607487 Review #2607487 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Insatisfactoria

Mi aspiradora esta rebentando las bandas, lo maximo que me a durado una banda son 3 aspiradas y eso que no aspiro diario
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ID
#2559478 Review #2559478 is a subjective opinion of poster.
Pros
  • No muy bueno
Cons
  • Insatisfactoria
Preferred solution
Full refund

Door to door sales men

I had 2 guys come to my door saying they were with Kirby while home cleaning systems. Do you use door to door sales
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ID
#2431214 Review #2431214 is a subjective opinion of poster.
Location
Las Vegas, Nevada
I had 2 men (I dare not use the term gentlemen) show up claiming to be Kirby Vacuum Representatives. We had set up an appointment earlier. I was very impressed with the vacuum and the price they were giving me-$826.00. I repeated the price to make sure I understood...
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ID
#2414331 Review #2414331 is a subjective opinion of poster.
Location
Tulsa, Oklahoma
New Reviewer

Need a part and some bags

Nothing happened just need supplies
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ID
#2190438 Review #2190438 is a subjective opinion of poster.

I need help with my Kirby

I am paying triple the cost for this vacuum, and I can't use it. The Kirby company is not reliable, and they are quick to send you to the credit report bureau. I have tried to reach out to several people in the company since I bought this machine and can't get any help. The rubber came loose and it never washed my rugs the way they said it would. This is a disgrace, and I feel robbed. They are taking their payment out of my account every month.
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ID
#2081123 Review #2081123 is a subjective opinion of poster.
Location
Brooklyn, New York
About 2 years ago we had this guy very nice that was knocking in our door. He never said the price of what he was selling. He kept telling me and my husband about the glory of Kirby vacuum, so he said that this vacuum does everything even painting. We didn't realize...
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#2051575 Review #2051575 is a subjective opinion of poster.
Location
Buford, Georgia

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Verified Reviewer
New Reviewer

Inappropriate sales practice

A salesperson went to my 75 year old mother's home and offered a demonstration during COVID. My mother has struggled with dementia, loneliness and allowed the lady in. The lady convinced my mother to but a $2461 system. No sales person should solicit door to door durning COVID and prey on the elderly. I have contacted Dazia Tucker and she offered no assistance. M A and Associates did not return my call. Of course, now that it has been explained to my mother she is embarrassed and does not want to persue this. I want policies in place that salespeople can not solicit door to door during pandemics.
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1 comment
#1966649

Because of your mother's age and mental state, she qualifies for a full refund for up to 9 months under the Golden Agers policy with Kirby. The local dealers will not advise of this because they don't want to have to take a Kirby back and refund monies and lose commissions, but you can go on Kirby's main website and read about it.

Get pushy, stick to your guns, start a paper trail and get your mother's money back. No one her age can handle such a heavy piece of machinery.

ID
#2045671 Review #2045671 is a subjective opinion of poster.
Product
Kirby Avalir Vacuum Cleaner
Pros
  • Salesperson
Cons
  • Door to door should not be allowed during pandemic
Preferred solution
new policy that prohibits door to door sales during a pandemic and refund for overpayment

False credit report

I was disturbed after house calls after hours on a Friday night. I returned the Kirby unused the following Wednesday. I even called and the Tucson office and reported that I was canceling and to please refund my $800.00. I was then referred to Mn to a male representative who stated that I was of the appropriate age for a return but mentioned no accommodation of return of my $800.00 Now preferred credit is saying the vacuum was reposted when I can prove otherwise. Change or delete the credit report or I will pursue legal action.

User's recommendation: Never buy one or let them in your house.

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ID
#2036502 Review #2036502 is a subjective opinion of poster.
Location
Mesa, Arizona

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Verified Reviewer
New Reviewer
I am disabled and was tricked into a purchase by this can artist named Ryan in Sacramento CA. His ''company'' is called Pristine Innovations Inc located at 8611 Folsom Blvd 95826. I was first lied to by his partner in crime ''Lorena'' to...
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7 comments
#2030037

I find it very telling that on their website it does not mention Kirby, the selling of vacuums or going door to door! What company website avoids stating who they are and what they do??? VERY TELLING!

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ID
#1995843 Review #1995843 is a subjective opinion of poster.
Pros
  • Fraud
Cons
  • Scam
  • No suction
  • Rudeness
Loss
$600
Preferred solution
COMPENSATION! I want compensation for the 2 new vacuums they took PLUS for the emotional distress and ruining my credit score! I also want Brenda demoted for NOT doing her job. I have her emails saved. I want RYAN stripped of independent distributor lic

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