Kirby Reviews and Complaints
Add to comparison
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
What was your experience with Kirby?
Ask a Question About Kirby
Customers don't like
- Lack of respect
- Sales practice
- Unprofessionalism
Customers like
- Good product
- Vacuum
- Salesperson
Amen to that!!! I’m from a pretty small town, Fort Walton Beach, Florida, and everyone knows everyone here. So when I purchased mine last year (2017) I was told the same thing: “Lifetime Warranty” and as long as damage was not caused by my neglect or abuse that I would...
Read more
I have paralgesia from the chest down and have just learned to walk in the last year. The night they stopped by I was feeling good. Living alone I should not have let them in but was expecting a new bed and they said they would clean the rug. The product is too heavy...
Read more
I have emailed and contacted customer service quite a few times about my vacuum. It's not picking up like it's supposed to and it smells burnt when I use it. Somebody was supposed to come out and look at it but I never heard back from them. At this point I would never...
Read more
The Kirby Company
Hi there, we are disappointed to read about your experience with an independent distributor! While we here at the Kirby Company are not a party to the agreements between these...
Thats what am traying to do
Read more
Shirley knez
Listen up I live in Edmond, OK and a man from Kirby told me his name was Phillip. Come to find out his name wasn't Phillip it was John. He told me he was opening a store in Gu...
Have I tried to contact them? I don't know where to begin. A rep came by about two years ago and sold us a vacuum cleaner. He gave a demonstration, and since I am not mechanically inclined I found it hard to follow. But I learned how to use it. Then, a week ago, a rep...
Read more
Kirby - No tech support
You *** suck. This va chum is a piece of *** The shampooer doesn’t work and you don’t have tech support 24:7
Kirby - Irritation
When I attach my hose my Kirby has low suction I feel the suction with the belt and head on is low as well
Kirby - Need to update credit card info
Yeah but I don't know if there taking my payments out
Kirby - Vacuum
Hi. My husband was able to put the vacuum into proper and was working now but the thing is he did for few hrs to figure it out. Even there was a video. It wasted so much time. The carpet shampoo was not even use. Coz of changing parts. So sad on it.
December 21st I decided to get a Kirby. The Kirby they (salesman & manager) brought only had one bag, and one bottle of shampoo. The small handle to use for cleaning mattresses etc. was broke. I was told that they would bring the other parts the next day, and show me...
Read more
TheKirbyCompany2015
Hello there, we are deeply concerned by your message. While The Kirby Company is not a party to the agreements between these salespeople and the independently owned and operat...
I liked
- Good product
- Excellent product - quality performance and build
I didn't like
- Aggressive behavior
- Rude behavior
- Lieing
Select Reason
If you have a disability that prevents you from using the machine, they have to give you your money back. If you are 67 or older and it's been under 9 months since you bought ...