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They came to my elderly grandmother's house and they pressured her and scammed her into signing a contract I have called them it's only been 10 days and they tell me they cannot take the vacuum back and that she is locked into the contract. I had her go stop payment at...
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Company wrote 0 private or public responses to the review from Nov 29.
Anonymous
Anonymous

If she's 67 or older, she has 9 months to return it and/or if she has a disability. You are going to have to remain steadfast and let these people know you aren't going away, ...

#1411119
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Scammed by an employee/ contractor of Kirby

A salesman of yours by the name of Joshua Bogdan hasn't refunded me my deposit after I cancelled the contract within 3 business days..he informed me as well the contract I signed that says my deposit will be returned within 10 days its been 4 weeks
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 26.
3.1
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
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Warranty
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#1407940
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When we bought it, we knew we overpaid. ($1200) However, we had three teens, 6 cats & a dog & a new house with *** beige carpets. We figured the kids couldn’t break it and that if we had to move again ( active duty military) neither could the movers. We were correct....
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Company wrote 0 private or public responses to the review from Nov 17.
Anonymous
Anonymous

How much did they pay you? Lol

3.8
#1402593
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yesterday Kirby people came by and did a demonsrtation. I am disabled and could not afford. I started filling out paperwork as they kept trying to sell me the unit. Now I am worried because they have my social security number and drivers licsence number. I tried...
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Company wrote 0 public responses to the review from Oct 27.
TheKirbyCompany2015
TheKirbyCompany2015

Hi there, if you could please give The Kirby Company's Consumer Relations department a call at 1-800-494-8586 so we can further assist you, we would appreciate it. Thank you f...

#1389644
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Amen to that!!! I’m from a pretty small town, Fort Walton Beach, Florida, and everyone knows everyone here. So when I purchased mine last year (2017) I was told the same thing: “Lifetime Warranty” and as long as damage was not caused by my neglect or abuse that I would...
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Company wrote 0 private or public responses to the review from Oct 03.
TheKirbyCompany2015
TheKirbyCompany2015

Hello, we are very disappointed to read about your experience with an independent distributor. While we, The Kirby Company, are not an affiliated party to the agreements and d...

1.6
#1372728
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I have paralgesia from the chest down and have just learned to walk in the last year. The night they stopped by I was feeling good. Living alone I should not have let them in but was expecting a new bed and they said they would clean the rug. The product is too heavy...
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Company wrote 0 private or public responses to the review from Oct 02.
Anonymous
Anonymous

If you have a disability that prevents you from using the machine, they have to give you your money back. If you are 67 or older and it's been under 9 months since you bought ...

#1371362
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Kirby - Not happy!
I have emailed and contacted customer service quite a few times about my vacuum. It's not picking up like it's supposed to and it smells burnt when I use it. Somebody was supposed to come out and look at it but I never heard back from them. At this point I would never...
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Company wrote 0 private or public responses to the review from Sep 10.
Anonymous
The Kirby Company

Hi there, we are disappointed to read about your experience with an independent distributor! While we here at the Kirby Company are not a party to the agreements between these...

1.5
#1352011
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Thats what am traying to do
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Customer made 3 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Aug 31.
Anonymous
Shirley knez

Listen up I live in Edmond, OK and a man from Kirby told me his name was Phillip. Come to find out his name wasn't Phillip it was John. He told me he was opening a store in Gu...

#1343535
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Have I tried to contact them? I don't know where to begin. A rep came by about two years ago and sold us a vacuum cleaner. He gave a demonstration, and since I am not mechanically inclined I found it hard to follow. But I learned how to use it. Then, a week ago, a rep...
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Company wrote 0 private or public responses to the review from Aug 30.
#1342797
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Kirby - No tech support

You *** suck. This va chum is a piece of *** The shampooer doesn’t work and you don’t have tech support 24:7
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Aug 26.
1.0
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
#1339205
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