Kirby Reviews

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Issue with receiving money

A representative of your company hired me to make his phone calls and now is refusing to pay me, even as he has signed a contract.
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2 comments
#1761546

HI there, we are disappointed to read about your experience. Could you please give us a call at 1-80*-***-**** so we can gather more information to further investigate and assist you?

We look forward to hearing from you! - The Kirby Company

#1810375
@PissedConsumer1761546

Your company is shady and your vacuum is crap.

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ID
#1677639 Review #1677639 is a subjective opinion of poster.
Location
Albuquerque, New Mexico
Service
Kirby Sales Representative

Ridiculous

How impressive, Kirby sales rep won't take no for an answer and would prefer to stand outside and smoke cigarettes. Trying to force a purchase in Anderson Indiana.
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ID
#1675152 Review #1675152 is a subjective opinion of poster.
Location
Wichita, Kansas
Service
Kirby Sales Representative
Reason of review
Poor customer service

Overpayment

Overcharged since 2014. Automated payments hit emty account multiply times which racks up return fees. I will be sending in original contract and consulting legal concerning attack on my account.
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1 comment
#1761568

HI there, we are disappointed to read about your experience. Could you please give us a call at 1-80*-***-**** so we can gather more information to further investigate and assist you?

We look forward to hearing from you! - The Kirby Company

ID
#1670576 Review #1670576 is a subjective opinion of poster.
Location
Southern Pines, North Carolina
Product
Kirby Vacuum Cleaner
New Reviewer

I am not happy with the my Kirby purchase

The vacuum is not meeting my expectations. I would like for one of your independent distributors to come back to my house and show me why my vacuum is not picking up everything on my carpet when I vacuum, the hair gets all twisted around the brush. Sandra Martinez 805-815-****
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ID
#1668055 Review #1668055 is a subjective opinion of poster.
Location
Boise, Idaho
Product
Kirby Vacuum Cleaner
Reason of review
Not as described/ advertised
Loss
$2
Preferred solution
Let the company propose a solution
New Reviewer

Pay stub

I need proof that I worked with company for my IRS background check
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1 comment
#1752972

Hello, could you please give us a call at 1-80*-***-**** so we can gather more information and further assist you? We look forward to hearing from you. -The Kirby Company

ID
#1656767 Review #1656767 is a subjective opinion of poster.
Service
Kirby Customer Care
New Reviewer

Frustrating

kirby agent went to my house and insist to make demo and i told them i will not buy because i cannot afford it. at the end they didn't leave me until i sign a paper and asked for checks. after they left i felt like i had a nightmare and immediately called them to return the item they left but it's been 2 days they didnt return and told me that kirby has no return policy. how can they do this to me while im begging them i can not afford to pay since my salary is very low not even enough to pay my bills. im calling but no reply, distributor is in ajman UAE. and they did not even leave me any receipt or proof of purchase.
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2 comments
#1787977

They have a three day policy to return. Next time call the police to get them off your property.

They prey on you until you break down and give in. Kirby is a pack of dishonest cretins.

#1752971

Hello! We are disappointed to read about your recent experience with an independent distributor.

Could you please give us a call at 1-80*-***-**** so we can gather more information to further look into this and assist you?

We look forward to hearing from you! - The Kirby Company

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ID
#1654342 Review #1654342 is a subjective opinion of poster.
Product
Kirby Vacuum Cleaner
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3500
Preferred solution
return the item
New Reviewer

Felt betraye

I felt completely betrayed...how could a Low life income girl like me end up purchasing a Vacuum that almost cost $3,000.00.. I know it was $1,200.00 .. it's da reason why I agreed to get it..now they will ruin my credit score..
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ID
#1649299 Review #1649299 is a subjective opinion of poster.
Location
Flushing, New York
Product
Kirby Vacuum Cleaner
Reason of review
Pricing issue
New Reviewer

Scam, eternal fire

Kirby is a scam! We signed a contract within the 3 day limit to cancel our account with Kirby. The next month we get billed $98. They never put the cancellation in their computer. They stole our Vaccum and didn’t even give us our old vaccum back smh. So now we are stuck paying for vaccum that we don’t have. I’m praying for God to have mercy on their souls and to forgive them. I’m praying God to convict their hearts that they own up to what they did and give us our money back and terminate our contract. This company will one day be sued for all the money they stole from people and the name Kirby will be history.
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2 comments
#1735053

Hi there, we are disappointed to hear about your recent experience with an independent distributor. Could you please give us a call directly so we can further assist you and gather more information on this matter?

Our number is 1-80*-***-****.

We look forward to hearing from you. - The Kirby Company Consumer Relations department

#1924712
@PissedConsumer1735053

Maybe stop siccing your *** workers on innocent people.

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ID
#1625660 Review #1625660 is a subjective opinion of poster.
Cons
  • Never canceling contract
  • Fraud
Reason of review
Return, Exchange or Cancellation Policy
Loss
$294
Preferred solution
Full refund

Broken

Been broken for 8 monthd nowthey wont cone fix it or amswer my calls
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ID
#1608615 Review #1608615 is a subjective opinion of poster.
Location
Whiteley, Pennsylvania
Cons
  • Customer service
Reason of review
Damaged or defective
Loss
$1400
Preferred solution
Let the company propose a solution
New Reviewer

HORRIBLE

This is the WORST waste of my money I have ever been swindled to spend. The vacuum is HORRIBLE. It is HEAVY....either pushes stuff around or goes right over it. Using the attachments is horrible inconvenient. I use my 30 dollar vacuum and this waste of money sits in the corner. I've only made 1 payment and wish I could have returned it!
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ID
#1592244 Review #1592244 is a subjective opinion of poster.
New Reviewer

Need help need to know my serial number!!

Had my Kirby serviced and I can swear they did not give me my Kirby back.
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ID
#1576816 Review #1576816 is a subjective opinion of poster.
Location
San Fernando Valley, California
Cons
  • Destroyed property
  • Insulting
  • Unprofessional
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Let the company propose a solution
I cancel my order and no one has tried to contact me about taking the product back
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1 comment
#1711806

Did you cancel within 3 days and do you have proof that you did so? Kirby won't want to take it back because they will lose several commissions they made on the sale.

ID
#1575086 Review #1575086 is a subjective opinion of poster.
Location
Wichita Falls, Texas
My grand son in law worked for Steve, representative who is an embarrassment to your company for four days with NO TRAINING, no instructions, Just a piece of paper how to sell vacuum cleaner. End of fours days he was no longer needed the next day or the following...
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ID
#1561679 Review #1561679 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application
New Reviewer

Update

So in Jan. the store located in Davenport Iowa that went door-to-door selling Kirby Vacuums, the ones who sold the vacuum to my elderly grandmother, suddenly went out of business, overnight, the employees didn't even know until they showed up and there was a note on the door. A week later we receive a phone call from the main Kirby company and they said that we now own the vacuum free and clear and we don't have to pay anything more and it was because the guy just up and left. We had been trying to return the vacuum and it was unsuccessful My Grandmother Had stopped payment immediately so we didn't pay anything for this $1200 vacuum. he had terrible ratings he was kicked off of the BBB and people were complaining that he was being shady however a week after he closed his store his wife then opened a store in the same town selling CBD oil so if you go to Davenport Iowa to the CBD store located downtown that is his wife and its probably a scam. using the internet I had dug into his name and had tracked his family they do this all over in Florida, Iowa, and Colorado they open Kirby stores and when they get a bunch of bad reviews they sell them. To another family member with a different last name I am Gathering as much information as I can and I'm going to try to find someone I can turn it into so that they can finally stop this scam it's been going on for at least 15 years and I wonder how many people have been jipped out of their money.
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1 comment
#1843783

You've been investigating a sales associate/family. Not the owners btw. I have had small issues but nothing that wasn't resolved in a timely fashion.

ID
#1557967 Review #1557967 is a subjective opinion of poster.
Service
Kirby Sales Representative

Review of Pissedconsumer.com

I contacted Kirby to advise the distributor is no longer available (King Enterprises in Katy, TX) Phone # does not answer. When I purchased by Kirby in November 2018 he did not have the cleaner and two brushes and promised to bring them by later. I never heard from him. I just want my items. I was also promised a cleaning for three years.
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ID
#1557718 Review #1557718 is a subjective opinion of poster.
Location
Northwest Harris, Texas
Service
Kirby Sales Representative
Reason of review
Order processing issue