Lisa H Nuo

Need a part and some bags

Nothing happened just need supplies
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Anonymous
map-marker Mesa, Arizona

False credit report

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I was disturbed after house calls after hours on a Friday night. I returned the Kirby unused the following Wednesday. I even called and the Tucson office and reported that I was canceling and to please refund my $800.00. I was then referred to Mn to a male representative who stated that I was of the appropriate age for a return but mentioned no accommodation of return of my $800.00 Now preferred credit is saying the vacuum was reposted when I can prove otherwise. Change or delete the credit report or I will pursue legal action.
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User's recommendation: Never buy one or let them in your house

Anonymous
map-marker Brooklyn, New York

I need help with my Kirby

I am paying triple the cost for this vacuum, and I can't use it. The Kirby company is not reliable, and they are quick to send you to the credit report bureau. I have tried to reach out to several people in the company since I bought this machine and can't get any help. The rubber came loose and it never washed my rugs the way they said it would. This is a disgrace, and I feel robbed. They are taking their payment out of my account every month.
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kaden s Cff

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Verified Reviewer

Inappropriate behavior from sales rep.

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I was not home at the time but the sales rep from Kirby by the name of Michael I don't know his last name, he did not leave a business card. But I know he is from Chicago Illinois, he was making sexual advances towards my wife and talking about very explicit and inappropriate behavior with my wife while my children were there and in front of my sister who is also a minor. This made all of them very uncomfortable and in fear for their safety, he was talking about swinging and asking if they knew anyone who does this and talking about other inappropriate behaviors and how to spot people who are swingers. He made several "dirty jokes" in front of my family.
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Preferred solution: Apology

User's recommendation: Don't care if they get more business.

2 comments
Guest

The police should have been called.

Guest

Awful. Skip the apology and cut ties now.

Kirby generally works through local distributors and I don't think you want any more contact of any sort with this *** who likely lives nearby. There was no excuse for his behavior.

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Kevin H Cke
map-marker Harrison, Ohio

Cancellation

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Kirby - Cancellation
I was advised and agreed to a price to purchase a Kirby machine however I was charged a different amount. Only to find out later from my daughter that she was offer the same product for 50% less $900.00 . I wish to cancel this agreement.
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Pros:
  • Sounds like a good product

Preferred solution: Full refund

Jean C Paz

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Verified Reviewer

Damaged floor

Had 4 people came to my house, and two men left , they left a young boy and a woman. The woman doing my living room , I told her she was scaring my floor up and she said no I'm not , she keep on doing my floor and hard woods she messed my floor up. I think she got pissed off because I told her I didn't want to buy one.
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Loss:
$1200

Preferred solution: Fix my floor

dan S Zul

15 min turned into 3 hrs call the police to remove them don't buy audio record and let them Know and agree to the recording

10-20-17 didn't know about this web page. Told by Josh (Her boss) who stopped by only need 15 min for Michaela to win a trip to Denver Colorado. Michaela came in. Told her we had to eat and leave in 3 hours with my kids just drove 13 hours to get them the day before. Don't worry I'll be gone before then. The price started at $2,298 Michaela even had the nerve to walk into our bedroom twice and wake my wife up that had a migraine to talk to her home from work because it was so bad ( I stepped outside to check on supper in the smoker). She still refused to leave said need to do more to qualify for my trip. Stupid me should have called the police they ruined our hole day mood of me and the kids. She had to keep going to qualify for the trip. Had to shampoo the couch, chair and then do the kids matrices. She told the couch would be dry we sat in the next day and our clothes got wet she soaked it so much. By the time it was over was ready to throw their stuff on the front yard then some guy came in and said don't tell anyone, but we could do $36 month and $986 on a repossessed told them to leave head pounding from the loud squealing noise from the belt slipping. When they left they tore the quote up and threw it on the floor and left their dirty sample filters all over. Told me to call the Des Moines office, we don't carry business cards. When I went outside, and they drove away they were packed in a 15 passenger van and would not even make eye contact and no license plate on the van. They were there so long we didn't get to enjoy supper because we had to leave because of our plans with the kids. I lost the day with my kids but smart enough not to buy something that drops $1,300 when a 20-year-old manager comes in listen to what they say. They sell refurbished at the Kirby stores!!! The kids picked their trash they tore u and threw on the floor because I refused to buy it.
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2 comments
Guest

One good thing about this pandemic is not having to worry about door to door peddlers.

Guest

Kirby has been using these same sales tactics since the 90s that I know of. Never believe anyone who has some story about why they need to enter your home.

You will always get a hard sale.

I would never ever let these people in my home. People who stupidly do need to figure out how to call 911 when they refuse to leave.

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Christy W Xtb

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Verified Reviewer

Stay away

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I own three Kirby vacuum cleaners. I have one for each level of my house because too heavy to carry up and down the stairs. I purchased 2 older model ones from the Goodwill for $7 a piece. They are amazing and I love them. I then sprung for a new one and spent close to $2000. It is a piece of garbage. Ive contacted the company a number of times and they told me I could pay $250 and have it rebuilt. No thank you.
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Pros:
  • Durable
Cons:
  • No suction
Reason of review:
Poor customer service

Preferred solution: I want my vacuum to work, fix it

2 comments
Guest

So what exactly is wrong with it ? Lots of squwaking and no facts.

Guest
reply icon Replying to comment of Guest-1826751

What is the one thing you expect a vacuum to do? If you said to actually vacuum, then ding ding ding you would be correct. Durr!

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Brenda M Tua

Dont buy

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I ran my Kirby sweeper on carpet and then later scrubbed carpet and you wouldnt believe the dirt that was in scrubber, not to mention that the sweeper DID NOT pick up cat hair from carpet. I highly recommend this product.
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Loss:
$1270
Pros:
  • Sounds like a good product
Cons:
  • Too expensive for the product that does not meet expectations

Preferred solution: Full refund

Anonymous
map-marker North Hollywood, California

Do not let these people into your house.

I was a kirby dealer. I lasted a whole month, so I've seen the full course of their business practice. They hire everyone who walks through their door, forty at a time, knowing damn well 99% are going to drop out in the first month. But a few of them are going to sell a few vacuums before they do, and that's how the company makes their money. However, more often than not the sales go to low income families who don't need them, can't afford them, and never use them. Kirby doesn't give a damn about their customers or employees, and the next week they hire forty more dealers and do it again. They are solid vacuum cleaners, but not worth the price tag.
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Hilmar Gpl
map-marker Louisa, Virginia

Burning smell

Smells burning rubber when using
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1 comment
Guest

Your belt is hung up. Remove and replace ; remember to move the belt out of the way with the switch when removing carpet head or connecting hand tools.

Jeannette W Rpx
map-marker Covington, Georgia

May sure you get what is included

SadWhile working in the yard my husband was approached by a young man and young lady. I didn't want to purchase a vacuum but he wanted to be the man. I have very high ceilings and the lady salesperson stated I would get other attachments and additional bags. I have text messages confirming acknowledging that statement. Now she will not respond to my calls. the vacuum sells itself, why lie about anything
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Loss:
$50
Reason of review:
Order processing issue

Preferred solution: Let the company propose a solution

1 comment
Guest

And I see that Kirby Corporation has not bothered to respond to this customer. Nice going Kirby!

Julie G Wtq

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Verified Reviewer
| map-marker Burns, Oregon

Return kirby

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I no longer want my Kirby. I would like someone to come pick it up and bring my dyson back to me. If this can not happen then pick up the Kirby and give me the price of the dyson please and thank you
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Loss:
$500
Reason of review:
Want to return Kirby

Preferred solution: 500.00 to replace the dyson you took

1 comment
Guest

You have 3 days to return the Kirby and the day on which you purchased it is counted as Day 1. The exception to this is if you are 65 and older or have a disability at any age, that prevents you from using the vacuum.

If that is the case, you have 9 months to return it.

No one that sold you that vacuum is going to see this or respond to you here. You are better off calling Kirby Corporate.

Robert C Uht

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Verified Reviewer

Over heating and the Sacramento office fails to help

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Updated by user Dec 16, 2019

Does anyone know the 800 telephone number for Kirby, or their email address? I am getting ready to toes that piece of crap in the garbage.

Original review Oct 31, 2019
I purchased top of the line Kirby with carpet cleaner. At first it broke the brush belts. I was told by the manager, that he would call the shop and the Kirby would pay for the belts, I drove the Modesto CA. the owner advised me that no one had called. I was required to pay for the belts out of my pocket. That was less the 18 months, Now when I use the vacuum, it give off a very strong odor. When I called the manager I was told by that person that Kirby did not do repair and that I best read my sales agree. I will never buy another Vacuum from Kirby and I will post this note on my web pager and over 2,000 followers
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Loss:
$3800
Cons:
  • It burns belts faster then you get them on
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Stephanie Efk

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Verified Reviewer

None!! Do not buy terrible product!!

I bought this Kirby Vacuum thinking it was a great machine, WRONG!! The salesman was a young kid who absolutely would not leave my home until I bought the damn thing. I ended up paying over $3000 dollars and later found out they sold the same vacuum to my neighbor for $800!!!!!!!!! The vacuum is too heavy and bulky and burns through belts like no tomorrow!! I hate this machine and feel that the company is a scam and the product is not worth a ***
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Loss:
$3000
Pros:
  • Almost indestructible giving very long term use
  • Fraud
Cons:
  • Service quality
  • Too many parts
  • Rudeness
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

1 comment
Guest

Why in the world would you drop $3k, just to get rid of a salesperson? Why didn't you call the police?

Actually, why did you even let them in to begin with? You way overpaid. If the 3 day return period has NOT ended, you need to cancel ASAP.

You need to send your cancellation notice in writing, via trackable method. Also, call the dealer and record yourself doing so.