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Scam, eternal fire

Kirby is a scam! We signed a contract within the 3 day limit to cancel our account with Kirby. The next month we get billed $98. They never put the cancellation in their computer. They stole our Vaccum and didn’t even give us our old vaccum back smh. So now we are stuck paying for vaccum that we don’t have. I’m praying for God to have mercy on their souls and to forgive them. I’m praying God to convict their hearts that they own up to what they did and give us our money back and terminate our contract. This company will one day be sued for all the money they stole from people and the name Kirby will be history.
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2 comments
#1735053

Hi there, we are disappointed to hear about your recent experience with an independent distributor. Could you please give us a call directly so we can further assist you and gather more information on this matter?

Our number is 1-80*-***-****.

We look forward to hearing from you. - The Kirby Company Consumer Relations department

#1924712
@PissedConsumer1735053

Maybe stop siccing your *** workers on innocent people.

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ID
#1625660 Review #1625660 is a subjective opinion of poster.
Cons
  • Never canceling contract
  • Fraud
Reason of review
Return, Exchange or Cancellation Policy
Loss
$294
Preferred solution
Full refund

Broken

Been broken for 8 monthd nowthey wont cone fix it or amswer my calls
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ID
#1608615 Review #1608615 is a subjective opinion of poster.
Location
Whiteley, Pennsylvania
Cons
  • Customer service
Reason of review
Damaged or defective
Loss
$1400
Preferred solution
Let the company propose a solution

HORRIBLE

This is the WORST waste of my money I have ever been swindled to spend. The vacuum is HORRIBLE. It is HEAVY....either pushes stuff around or goes right over it. Using the attachments is horrible inconvenient. I use my 30 dollar vacuum and this waste of money sits in the corner. I've only made 1 payment and wish I could have returned it!
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ID
#1592244 Review #1592244 is a subjective opinion of poster.

Need help need to know my serial number!!

Had my Kirby serviced and I can swear they did not give me my Kirby back.
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ID
#1576816 Review #1576816 is a subjective opinion of poster.
Location
San Fernando Valley, California
Cons
  • Insulting
  • Rude behavior
  • Unprofessional
Reason of review
Poor customer service
Loss
$2500
Preferred solution
Let the company propose a solution
I cancel my order and no one has tried to contact me about taking the product back
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1 comment
#1711806

Did you cancel within 3 days and do you have proof that you did so? Kirby won't want to take it back because they will lose several commissions they made on the sale.

ID
#1575086 Review #1575086 is a subjective opinion of poster.
Location
Wichita Falls, Texas
My grand son in law worked for Steve, representative who is an embarrassment to your company for four days with NO TRAINING, no instructions, Just a piece of paper how to sell vacuum cleaner. End of fours days he was no longer needed the next day or the following...
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ID
#1561679 Review #1561679 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application

Update

So in Jan. the store located in Davenport Iowa that went door-to-door selling Kirby Vacuums, the ones who sold the vacuum to my elderly grandmother, suddenly went out of business, overnight, the employees didn't even know until they showed up and there was a note on the door. A week later we receive a phone call from the main Kirby company and they said that we now own the vacuum free and clear and we don't have to pay anything more and it was because the guy just up and left. We had been trying to return the vacuum and it was unsuccessful My Grandmother Had stopped payment immediately so we didn't pay anything for this $1200 vacuum. he had terrible ratings he was kicked off of the BBB and people were complaining that he was being shady however a week after he closed his store his wife then opened a store in the same town selling CBD oil so if you go to Davenport Iowa to the CBD store located downtown that is his wife and its probably a scam. using the internet I had dug into his name and had tracked his family they do this all over in Florida, Iowa, and Colorado they open Kirby stores and when they get a bunch of bad reviews they sell them. To another family member with a different last name I am Gathering as much information as I can and I'm going to try to find someone I can turn it into so that they can finally stop this scam it's been going on for at least 15 years and I wonder how many people have been jipped out of their money.
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1 comment
#1843783

You've been investigating a sales associate/family. Not the owners btw. I have had small issues but nothing that wasn't resolved in a timely fashion.

ID
#1557967 Review #1557967 is a subjective opinion of poster.
Service
Kirby Sales Representative

Review of Pissedconsumer.com

I contacted Kirby to advise the distributor is no longer available (King Enterprises in Katy, TX) Phone # does not answer. When I purchased by Kirby in November 2018 he did not have the cleaner and two brushes and promised to bring them by later. I never heard from him. I just want my items. I was also promised a cleaning for three years.
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ID
#1557718 Review #1557718 is a subjective opinion of poster.
Location
Northwest Harris, Texas
Service
Kirby Sales Representative
Reason of review
Order processing issue

Kirby has messed with my credit score

I tried to buy a Kirby back in October of 2018... When I wasn't approved I returned the vacuum the very next day. But somehow my account was never told to the credit company.. and it now shows up on my credit score.. as unpaid. When I never kept it. It didn't show up until April on my credit score. It has brought it down 10 points. I really hope this *** gets handled. Cuz at the Kirby store where applied for one. In my account it does say cancelled ...
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ID
#1552552 Review #1552552 is a subjective opinion of poster.
Location
Norborne, West Virginia

Need to sell

purchased Kirby Avalir2 system Oct. 2018.Not been able to use due to back issues.Kirby does not have buy-back policy. Contacted local Concord NC. distributor and was told Yes, he did have buy-back policy. Several attempts made, cannot get in contact with distributor. Only want to contact Concord NC distributor for any information regarding my options at this point.
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ID
#1551964 Review #1551964 is a subjective opinion of poster.
Location
Township 1 Charlotte, North Carolina
Product
Kirby Avalir Vacuum Cleaner
Cons
  • Salesman demonstrations
Reason of review
Poor customer service
First they took 6 weeks to bring my deposit back, then they came at 10 pm at night after they had me sitting there all day to come!! Secondly, Alicia told me that I'm the reason why one of her reps didn't win the trip to Vegas because I cancelled. Fourthly, SHE DIDN'T...
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3 comments
#1687099

The trip to Vegas story is a bunch of bull. There is no trip and even if it were, how and why is it your responsibility to ensure some random nobody goes.

Alicia was just pissed because when you returned the vacuum, she lost her commission from the sale.

See, when you buy an overpriced Kirby, several people make commissions from the sale. Take this company to small claims court and file with the BBB and the consumer protection division of the Attorney General's Office/

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ID
#1525513 Review #1525513 is a subjective opinion of poster.
Location
Northfield, Illinois
Service
Kirby Sales Representative
Reason of review
Poor customer service

A complaint regarding one of your salesman that just left my house about 30 minutes ago

I live in Clovis California when your sales reps came by to see if I wanted to purchase a vacuum cleaner my son told him know I was not interested as he was walking away we were sitting in the garage and he rudely made the comment out loud will you probably could not afford one.
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ID
#1523097 Review #1523097 is a subjective opinion of poster.

Broken item

I was sold a dirty used kirby avalir2. I want to return and cancel contract.
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1 comment
#1667376

They won't take it back if it's been over 3 days. If it hasn't, immediately send a cancellation via a trackable method such as fedex signature required or registered mail.

I'd also call the local office as well as the Corporate offices.

You are going to need PROOF you cancelled in time though. If you are 67 or older, and/or disabled, you have 9 months to cancel under the Golden Age/Disabled Kirby cancellation policy.

ID
#1503782 Review #1503782 is a subjective opinion of poster.
Location
Houston, Texas
Product
Kirby Avalir Vacuum Cleaner
Reason of review
Damaged or defective

Crooks

DC Distributors Inc are crooks. All I can say is ‘karma’. What goes around, comes around. Totally legally cancelled order and the credit company still took my money. So now my law suit goes from consumer to criminal. Thank you.
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3 comments
#1665625

Hi there, please give us a call at 1-80*-***-**** so we can further assist you and gather more information on the situation you've encountered. Thank you!

#1664829

I notice that Kirby Corporate offices are no longer responding to complaints here. I guess they can't keep up with the sheer volume of complaints they must receive on a daily basis.

#1653141

There has been enough of this. I figure those folks at DC Distributors inc, can sleep fine at night knowing they rip people off on a daily basis.

But I’m sure it will come back to haunt them.

They don’t only hurt their own swindling business, these folks at DC, hurt the Kirby brand name. FKirby.com Leave a comment on your Kirby experience

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ID
#1482893 Review #1482893 is a subjective opinion of poster.
I worked for what was then New world systems, about 14 years ago selling kirbys for soloman, who had an 86 grand DB7 at the time paid for with the money he scammed. Sold 20 machines in one month won a holiday to America. Only problem was i didnt get paid, they told me...
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ID
#1472285 Review #1472285 is a subjective opinion of poster.