139 views
New Reviewer
0 comments
4.0
Poster increased review rating.

Update by user Jun 18, 2018

I also filed a complaint with " Consumer Affairs " who also deals with the Kirby Company. And in couple of days, Kirby Consumer Relations answered my review and left me their phone number.

I called them and talked to a person named Monica. I explained my situation and told her I wanted to return my Kirby Vacuum and get a full refund. I used their policy called the " Golden Ager/Disabled Consumer Purchase Cancellation Procedure ". She told me all I had to do is fax over to her proof of disability from Social Security and a doctors letter.

In couple days I faxed over the paper work and in couple days I got a phone call from " MAX Sales, Inc.( The company I bought the Kirby Vacuum from). I got my down payment back of $166.00, and now I'm just waiting for what I paid a month $60.89( about 3-4mos. worth). Everything worked out.

I would like to thank " PissedConsumer.com " and " Consumer Affairs " for sites like this where you can write good and bad reviews, and get answers. Also, I would like to thank The Kirby Company and MAX Sales, Inc for honoring their policy on " Old Age and Disability ".

I am very happy. ALOHA and MAHALO!!

Original review posted by user May 16, 2018

On December 23, 2017, I purchased a Kirby Vacuum Cleaner. I was so happy about getting the vacuum cleaner, I did not think about all the lifting of the vacuum cleaner I would be doing, ( I am Disabled, I am being treated for a neck and lower back injury ).

From day one I have not used the vacuum cleaner. I was thinking of a way to cancel my vacuum cleaner and return it. After 4mos., I found a policy you have. The Golden Ager/Disabled Consumer Purchase Cancellation Procedure- If a disability( regardless of age) which restricts or prevents the consumer's use of the Kirby system, may cancel and rescind the purchase transaction up to 9mos.

after the date of purchase. I called MAX Sales, Inc. on May 8, 2018, in the morning and talked to someone named Max ( He told me he would call me back in that afternoon ), and on May 15, 2018, ( I left a message for Max and a phone number). I am sill waiting for that phone call.

NO word yet. ALOHA and MAHALO!!

Product or Service Mentioned: Kirby Vacuum Cleaner.

Reason of review: Return, Exchange or Cancellation Policy.

Preferred solution: Full refund.

Location: 1019 Waimanu St, Honolulu, HI 96814, USA

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Kirby Reviews

  1. 74 reviews
  2. 32 reviews
  3. 20 reviews
  4. 9 reviews
  5. 11 reviews
Kirby reviews