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I am disabled and was tricked into a purchase by this can artist named Ryan in Sacramento CA. His ''company'' is called Pristine Innovations Inc located at 8611 Folsom Blvd 95826.
I was first lied to by his partner in crime ''Lorena'' to get into my house. She claimed they had a new cleaning business and were giving people a free carpet or floor cleaning in return for an online review! Once she got in, it was nuts. Her game is to pretend she's calling the office to get the price lower and lower.
She's really calling her boss Ryan who is parked on the street. It took over 2 hours to get this person to finally clean the floor but she didn't even know to use the machine. So she calls in Ryan again. That's when he takes over.
I told him i'm on SSDI and can't afford to buy a damn 3000$ vacuum. That's when he tells me that he'll give me the Kirby machine FREE if i'm denied credit approval. I knew i would be denied because my income is only 800$. Ryan proceeds to fill out the paperwork HIMSELF!
Then he leaves and ''Lorena'' tells me i have to get on her phone with the credit company. She covered the phone telling me ''just say yes, just say yes to everything.'' Next thing i know i'm stuck with this CRAP and these two leave with my 2 BRAND new vacuums. That's when i realize Ryan had FASLSIFIED the documents in order to get the credit company to approve me! I contacted Kirby directly and talked to Brenda Parilla about returning it.
Kirby has a 9 month return policy for the elderly or disabled. So i emailed Brenda proof that i'm on SSDI. Brenda writes back stating that the return policy is just a ''policy'' and that only this con man Ryan can take it back and compensate me for the new vacuums they took! ARE YOU *** KIDDING ME?!
Brenda refuses to do anything and even tells me that my SSDI proof is not ''proof'' enough. She wants the Social Security Administration state-appointed doctors that testified at my hearing, 6 years ago, to write her a letter!!!! This woman is INCOMPETENT! This has gone on for months now.
Still have this lousy machine and now my credit score is ruined. On top of that, Ryan continues sending me texts like a psycho, one second he's nice then later that night or in the morning he's a jackass. I have told him 3 times to STOP texting me but he won't stop.
I told him to either go through Brenda or email me instead. He just keeps harassing me!
User's recommendation: Don't Buy It!
Monetary Loss: $600.
Preferred solution: COMPENSATION! I want compensation for the 2 new vacuums they took PLUS for the emotional distress and ruining my credit score! I also want Brenda demoted for NOT doing her job. I have her emails saved. I want RYAN stripped of independent distributor lic .
Kirby Pros: Fraud.
Kirby Cons: Rudeness, No suction, Scam.